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    Description

      NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated as of 21 April 2021

      Hi all,

      Thank you so much for your feedback here. We have begun some initial work on this and expect to commence build at the beginning of the next financial year. Thanks to everyone for providing their input here, we really appreciate your patience.

      We will be providing updates as we get closer to a release date.

      Thanks again for your input, we can't make these things happen without it.

      Best regards,

      Jehan Gonsalkorale

       

      Updated as of 15 Feb 2022

      Hello everyone, due to our increased focus on delivering an embedded knowledge base experience in Jira Service Management, we had to delay the start of work on the canned responses feature. We will add this back to the roadmap once we have a clear idea of the delivery timeline. As of now, the tentative plan is to start work on this feature next quarter. 
      Cheers
      Joe

      It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.

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              dchua Daryl Chuah (Inactive)
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