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    • UIS:
      14
    • Support reference count:
      129
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated as of 21 April 2021

      Hi all,

      Thank you so much for your feedback here. We have begun some initial work on this and expect to commence build at the beginning of the next financial year. Thanks to everyone for providing their input here, we really appreciate your patience.

      We will be providing updates as we get closer to a release date.

      Thanks again for your input, we can't make these things happen without it.

      Best regards,

      Jehan Gonsalkorale

       

      It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.

        Attachments

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        3. image-2019-04-11-17-26-46-900.png
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        4. image-2019-04-11-17-27-30-643.png
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        5. jsdCommentTemplateSwitch.png
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        6. screenshot-1.png
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        7. screenshot-2.png
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              Assignee:
              6cf75f652d57 Joseph
              Reporter:
              dchua Daryl Chuah (Inactive)
              Votes:
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              507 Start watching this issue

                Dates

                Created:
                Updated: