Details
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Type:
Suggestion
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Status: In Progress (View Workflow)
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Resolution: Unresolved
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Component/s: Queues
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Labels:
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UIS:0
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Support reference count:129
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Feedback Policy:
Description
NOTE: This suggestion is for JIRA Service Management Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi all,
Thank you so much for your feedback here. We have begun some initial work on this and expect to commence build at the beginning of the next financial year. Thanks to everyone for providing their input here, we really appreciate your patience.
We will be providing updates as we get closer to a release date.
Thanks again for your input, we can't make these things happen without it.
Best regards,
Jehan Gonsalkorale
It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.
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