Canned Responses is another ability to enhance the management of agents and reaction times to customer requests. This is standard in other ticketing systems. 

The ability for the service desk lead to be able to create canned responses and share them with service agents.

The ability for Jira users and agents to create their own canned responses specific to repeated requests. And share them with everyone.

the requirement for this is exacerbated by the inability to paste both images and text in together to replies. Having to do things in a piece meal way makes Jira appear very dated and affects efficiency .