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Suggestion
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Resolution: Fixed
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8,871
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Happy to announce the launch of Canned Responses in Jira Service Management. Project admins and agents can create pre-defined responses that are frequently used and quickly insert them into issue replies.
This is now deployed to all Jira Service Management customers (except the ones on release track, they should get it by mid-June).
Here is the support article for Canned Responses https://support.atlassian.com/jira-service-management-cloud/docs/reply-faster-to-your-customers-with-canned-responses/
Cheers
Joseph
Product Manager,
Jira Service Management
It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.
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JSDCLOUD-12721 Shared Canned Responses with images do not work for anyone other than the creator
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