Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-631

Canned responses in JSM

XMLWordPrintable

    • 8,871
    • 129

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update as of 12 May 2023

      Happy to announce the launch of Canned Responses in Jira Service Management. Project admins and agents can create pre-defined responses that are frequently used and quickly insert them into issue replies.

      This is now deployed to all Jira Service Management customers (except the ones on release track, they should get it by mid-June).

      Here is the support article for Canned Responses https://support.atlassian.com/jira-service-management-cloud/docs/reply-faster-to-your-customers-with-canned-responses/

       

      Cheers

      Joseph

      Product Manager,

      Jira Service Management 

       

      It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.

        1. _JSD-2257__Mockup.jpg
          126 kB
          Leo Vogel
        2. Canned response demo.mp4
          41.59 MB
          Joseph
        3. Fullscreen_10_21_15__3_12_PM.jpg
          218 kB
          Leo Vogel
        4. image-2019-04-11-17-26-46-900.png
          27 kB
          Ferdinand Gantert
        5. image-2019-04-11-17-27-30-643.png
          6 kB
          Ferdinand Gantert
        6. jsdCommentTemplateSwitch.png
          59 kB
          subitoag
        7. screenshot-1.png
          32 kB
          Thiago Di Giorgio
        8. screenshot-2.png
          25 kB
          Thiago Di Giorgio

              6cf75f652d57 Joseph
              dchua Daryl Chuah (Inactive)
              Votes:
              1681 Vote for this issue
              Watchers:
              861 Start watching this issue

                Created:
                Updated:
                Resolved: