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  1. Jira Service Management Cloud
  2. JSDCLOUD-1515

Customizable Agent Signatures

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      Hello everyone,

      Thank you for sharing your feedback. We understand that this is an important capability. However, due to other competing priorities, we are unable to take this up in our roadmap at the moment.

      We will revisit this ask again after a few months. We regret the inconvenience caused.

      Regards,
      Sushant Koshy
      Product Manager, Jira Service Management

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      Hello everyone, Thank you for sharing your feedback. We understand that this is an important capability. However, due to other competing priorities, we are unable to take this up in our roadmap at the moment. We will revisit this ask again after a few months. We regret the inconvenience caused. Regards, Sushant Koshy Product Manager, Jira Service Management

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Agents should have the ability to create a signature for their responses to Service Desk customers to prevent having to copy/paste or type out a signature for each response.

      There may be a use case for the ability to set these signatures per agent per service desk, also.

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              d0d1ba410583 Sushant Koshy
              scovey Shanye
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                Updated: