Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1515

Customizable Agent Signatures

XMLWordPrintable

    • 1,133
    • 19

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    • Hide

      Hi

      We have released the signature canned response feature now to all Jira service management customers. 

      Support article - https://support.atlassian.com/jira-service-management-cloud/docs/create-personal-signature-with-canned-responses/

       

      Joe
      Product Manager, Jira Service Management

      Show
      Hi We have released the signature canned response feature now to all Jira service management customers.  Support article -  https://support.atlassian.com/jira-service-management-cloud/docs/create-personal-signature-with-canned-responses/   Joe Product Manager, Jira Service Management

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Agents should have the ability to create a signature for their responses to Service Desk customers to prevent having to copy/paste or type out a signature for each response.

      There may be a use case for the ability to set these signatures per agent per service desk, also.

        1. agent sign gif.gif
          1.80 MB
          Kritika Bahl

              6cf75f652d57 Joseph
              scovey Shayne
              Votes:
              793 Vote for this issue
              Watchers:
              368 Start watching this issue

                Created:
                Updated:
                Resolved: