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  1. Jira Service Management Data Center
  2. JSDSERVER-1515

Customizable Agent Signatures

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

       

      Update 3.7.x
      This feature is currently available and you can read about it here : https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html#JIRAServiceDesk3.7.xreleasenotes-Cannedresponses
      I am marking this ticket as resolved.
      Thank you,
      Jira Service Desk

       

       

      Agents should have the ability to create a signature for their responses to Service Desk customers to prevent having to copy/paste or type out a signature for each response.

      There may be a use case for the ability to set these signatures per agent per service desk, also.

              Unassigned Unassigned
              scovey Shanye
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