Details
-
Suggestion
-
Resolution: Duplicate
-
None
-
None
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
By default now, when an Agent goes to Add a Comment, the text box is filled with:
Hi [firstname] [lastname],
– [Agent Full Name]
There are two requests I'd like here:
1. I want to be able to change the template for this.
2. I have to delete all this information, and then enter in my desired comment if I want to comment internally. I'd like to select which type of Comment this is, Customer (use template) or Internal (don't use template), and then hit OK to submit the comment.
Attachments
Issue Links
- duplicates
-
JSDCLOUD-631 Canned responses in JSM
- Closed
- is related to
-
JSDSERVER-3281 Custom Templates for Comment Externally vs Internally
- Closed