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  1. Jira Service Management Data Center
  2. JSDSERVER-3281

Custom Templates for Comment Externally vs Internally

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      By default now, when an Agent goes to Add a Comment, the text box is filled with:
      Hi [firstname] [lastname],
      – [Agent Full Name]

      There are two requests I'd like here:
      1. I want to be able to change the template for this.
      2. I have to delete all this information, and then enter in my desired comment if I want to comment internally. I'd like to select which type of Comment this is, Customer (use template) or Internal (don't use template), and then hit OK to submit the comment.

            [JSDSERVER-3281] Custom Templates for Comment Externally vs Internally

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011375 ] New: JAC Suggestion Workflow 3 [ 3648717 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664169 ] New: JAC Suggestion Workflow [ 3011375 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323801 ] New: Confluence Workflow - Public Facing v4 [ 2664169 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053167 ] New: JSD Suggestion Workflow - TEMP [ 2323801 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048210 ] New: JSD Suggestion Workflow [ 2053167 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280233 ] New: JSD Suggestion Workflow - TEMP [ 2048210 ]
            jonah (Inactive) made changes -
            Description Original: By default now, when an Agent goes to Add a Comment, the text box is filled with:
            Hi [firstname] [lastname],
            – [Agent Full Name]

            There are two requests I'd like here:
            1. I want to be able to change the template for this.
            2. I have to delete all this information, and then enter in my desired comment if I want to comment internally. I'd like to select which type of Comment this is, Customer (use template) or Internal (don't use template), and then hit OK to submit the comment.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3281].
              {panel}

            By default now, when an Agent goes to Add a Comment, the text box is filled with:
            Hi [firstname] [lastname],
            – [Agent Full Name]

            There are two requests I'd like here:
            1. I want to be able to change the template for this.
            2. I have to delete all this information, and then enter in my desired comment if I want to comment internally. I'd like to select which type of Comment this is, Customer (use template) or Internal (don't use template), and then hit OK to submit the comment.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3281 [ JSDCLOUD-3281 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1126981 ] New: JSD Suggestion Workflow [ 1280233 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            vwong made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              2ff33da6d181 Anoop Chatterjee
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: