NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Hi all,

Good news - Canned responses is now available in JIRA Service Desk version 3.7 and above. Canned responses allow your teams to reuse saved responses, much like a template for your reply. This feature will save time and make your team more efficient in dealing with their customer's requests.

To find out more about this feature, check out our documentation here:
https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html

On behalf of the JSD team, I want to thank all of you for contributing to this ticket. Your comments, feedback and inputs have shaped this feature.

— JIRA Service Desk Team.

Hi all,

Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: https://jiraservicedesk.typeform.com/to/GSiRrM

Thank you again for all your continuous feedback!

— JIRA Service Desk team