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  1. Jira Service Management Data Center
  2. JSDSERVER-1716

Directory for Customers

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When multiple directories exist (Crowd and Internal Directory), public sign-up should have a dropdown box indicating which directory to add "customers" to.

      I cannot afford a 5,000 user Crowd server license the cost is just way beyond the realm of reality. I don't want customers created in my crowd server anyway!!!!!

      Jira Service Desk customers should either

      a) be created ONLY in the INTERNAL directory
      or
      b) specify which directory to create customer users on the configuration tab

        1. 2015-03-30_14-34-11.png
          2015-03-30_14-34-11.png
          220 kB

            [JSDSERVER-1716] Directory for Customers

            Con Christov added a comment -

            Old feature request but still need.

            We have multiple user directories which link up with separate projects. Ideally, when creating a customer within a project we would get the same drop-down menu that is present when adding a user from within the admin portal user management system.

             

            Con Christov added a comment - Old feature request but still need. We have multiple user directories which link up with separate projects. Ideally, when creating a customer within a project we would get the same drop-down menu that is present when adding a user from within the admin portal user management system.  

            Vivek Shah added a comment -

            I have found a way around for this which is very cumbersome but a working solution, here are the steps :
            1. Under User Management Settings -> User Directories -> Set Up Your AD
            2. Once done, if a user logs in to service desk, they are added as Jira Users hence contributing to license count
            3. Here is where the hack comes in. Goto System Settings -> Roles -> Service Desk Customers -> Manage Default Members -> Select and Add all the groups created from AD configuration in step 1
            4. Now all these AD groups will be attributed to Service Desk Customers and will not be accounted towards your Jira user or Service Desk agent license

            Hope this helps to folks out there trying to achieve this, I had to spend several hours before I came up with this interim solution.

            Vivek Shah added a comment - I have found a way around for this which is very cumbersome but a working solution, here are the steps : 1. Under User Management Settings -> User Directories -> Set Up Your AD 2. Once done, if a user logs in to service desk, they are added as Jira Users hence contributing to license count 3. Here is where the hack comes in. Goto System Settings -> Roles -> Service Desk Customers -> Manage Default Members -> Select and Add all the groups created from AD configuration in step 1 4. Now all these AD groups will be attributed to Service Desk Customers and will not be accounted towards your Jira user or Service Desk agent license Hope this helps to folks out there trying to achieve this, I had to spend several hours before I came up with this interim solution.

            James Rogers added a comment -

            Here's a screen shot of the suggestion

            James Rogers added a comment - Here's a screen shot of the suggestion

              Unassigned Unassigned
              b8a4333cf7d7 James Rogers
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                Created:
                Updated: