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  1. Jira Service Management Data Center
  2. JSDSERVER-1720

Customers Cannot Login with SSO Enabled

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      I have two directories. "Jira Internal Directory" and "Atlassian Crowd Directory".

      The internal directory is at the "top" and is the default directory. This way, when customers self sign-up, their accounts are created in the jira directory (default directory), not the crowd directory.

      When following the instructions to enable SSO by changing the Authenticator

      <authenticator class="com.atlassian.jira.security.login.SSOSeraphAuthenticator"/>

      Users can no longer authenticate to the "Internal Jira Directory" because the authenticator doesn't check the internal directory.

          Form Name

            [JSDSERVER-1720] Customers Cannot Login with SSO Enabled

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304417 ] New: JAC Bug Workflow v3 [ 3126462 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058458 ] New: JSD Bug Workflow v5 - TEMP [ 2304417 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055617 ] New: JSD Bug Workflow v5 [ 2058458 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955479 ] New: JSD Bug Workflow v5 - TEMP [ 2055617 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615250 ] New: JSD Bug Workflow v5 [ 1955479 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: publicsignup New: affects-server publicsignup
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602570 ] New: JSD Bug Workflow v4 [ 1615250 ]
            Marty (Inactive) made changes -
            Component/s New: Atlassian Account [ 35992 ]
            Component/s Original: Invite, Signup, Login, Logout, Reset Password [ 44403 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398712 ] New: JSD Bug Workflow v2 [ 1602570 ]
            Marty (Inactive) made changes -
            Component/s New: Invite, Signup, Login, Logout, Reset Password [ 44403 ]

              knguyen@atlassian.com Kha Nguyen (Inactive)
              b8a4333cf7d7 James Rogers
              Affected customers:
              0 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: