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  1. Jira Service Management Data Center
  2. JSDSERVER-1720

Customers Cannot Login with SSO Enabled

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      I have two directories. "Jira Internal Directory" and "Atlassian Crowd Directory".

      The internal directory is at the "top" and is the default directory. This way, when customers self sign-up, their accounts are created in the jira directory (default directory), not the crowd directory.

      When following the instructions to enable SSO by changing the Authenticator

      <authenticator class="com.atlassian.jira.security.login.SSOSeraphAuthenticator"/>

      Users can no longer authenticate to the "Internal Jira Directory" because the authenticator doesn't check the internal directory.

            knguyen@atlassian.com Kha Nguyen (Inactive)
            b8a4333cf7d7 James Rogers
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