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  1. Jira Service Management Data Center
  2. JSDSERVER-1052

Crowd does not recognize agent based pricing for Service Desk Customers

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Details

    • Suggestion
    • Resolution: Invalid
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Some customers have a large number of customers that they would like to access JIRA Service Desk, but instead of using the JIRA Internal Directory, they would like to utilize Crowd to manage their users. This is most relevant when they want their users to authenticate via Crowd SSO. Currently, they cannot do this and still benefit from agent based pricing. Crowd does not recognize Service Desk Customers as a distinct and separate group from regular JIRA users.

      Atlassian Status

      Atlassian Crowd is a separate product and therefore if you wish to use Crowd for SSO, you will need to purchase a Crowd license that is large enough for your user base. Customers in JIRA Service Desk, while free in JIRA Service Desk, will consume a license in Crowd.

      A suggestion to to enable both remote Crowd and local authentication in JIRA has been created. Please vote and comment on this issue to communicate your need for a feature such as this JSD-1244

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1720 Customers Cannot Login with SSO Enabled

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1717 Customers Cannot Login if using Crowd Server and closed Application

          • High - High priority issues
          • Closed

          Suggestion - JSDSERVER-1244 Create a Crowd SSO authenticator that will allow Customers to be authenticated from the local directory

          • Gathering Interest

          Suggestion - JSDSERVER-1716 Directory for Customers

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-923 JIRA + JSD 2.0 + Crowd (SSO) - Customers can't log in

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-1052 Crowd does not recognize agent based pricing for Service Desk Customers

          • Closed

          Suggestion - CWD-4116 Crowd does not recognize Service Desk Customers as distinct from JIRA users

          • Closed
          causes

          DESK-3689 Loading...

          mentioned in

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          Activity

            People

              Unassigned Unassigned
              kgrier kitkat
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              Dates

                Created:
                Updated:
                Resolved:

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