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  1. Jira Service Management Cloud
  2. JSDCLOUD-1052

Crowd does not recognize agent based pricing for Service Desk Customers


    • Icon: Suggestion Suggestion
    • Resolution: Invalid
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Some customers have a large number of customers that they would like to access JIRA Service Desk, but instead of using the JIRA Internal Directory, they would like to utilize Crowd to manage their users. This is most relevant when they want their users to authenticate via Crowd SSO. Currently, they cannot do this and still benefit from agent based pricing. Crowd does not recognize Service Desk Customers as a distinct and separate group from regular JIRA users.

      Atlassian Status

      Atlassian Crowd is a separate product and therefore if you wish to use Crowd for SSO, you will need to purchase a Crowd license that is large enough for your user base. Customers in JIRA Service Desk, while free in JIRA Service Desk, will consume a license in Crowd.

      A suggestion to to enable both remote Crowd and local authentication in JIRA has been created. Please vote and comment on this issue to communicate your need for a feature such as this JSD-1244

            Unassigned Unassigned
            kgrier kitkat (Inactive)
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