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Suggestion
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Resolution: Unresolved
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None
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8
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39
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Problem Definition
We have not found a way to integrated AD with JSD, to automatically add and sync all users of a specific security group.
Our understanding, from reading the documentation and from testing the service desk, is that currently customers have to "sign up", e.g. to create a new user, not integrated with AD and with a different password.
Suggested Solution
We would like to be able to use a specific AD security group, even Domain Users, to add automatically users to the JSD customers group, and to let these users to use their AD credentials to login to JSD.
Note
If you are using JIRA Server, then it's possible and please refer to JSD-4333.
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[JSDSERVER-1015] Active Directory integration for customers
Either one of two things need to be worked on for Jira SD. Either this (my preferred) needs to be implemented, or JSDSERVER-5227 "Make the Login-Free portal available on JIRA Server". We would prefer being able to connect our customers (which are all internal to our network) to use their AD to login. The Jira SD is our secondary service desk used only by one special team and having people create yet another account is cumbersome.
I think there is some confusion as this is the twin for a cloud issue that isn't a problem on server. JSDSERVER-5275 talks specifically about getting delegated authentication working for customers, it may be easier to get visibility on the issue to discuss it there.
Hi @all do we have any sense of priority on this?
We are working with an enterprise internal SD client, 1 data center clients and likely a second one coming in the summer.
I agree with Brian
'll paraphrase Brian to express my view...
We are evaluating JIRA and strive to manage user authentication in as few places as possible, with AD being the primary. This *_IS _*a deal breaker for us unless Atlassian can provide assurance its in the pipeline...
Cristian Lopez
added a comment - Have someone integrate the JIRA Service Desk user base with an external application?
Cristian Lopez
added a comment - Have someone integrate the JIRA Service Desk user base with an external application? I don't think that above work arounds are any good. This problem is related to the cloud version of the product and as such, Vivek's workaround does not unfortunately work. There is no "User Directory" option within the user management screen.
Guys, there are workarounds for this, as explained in comments above, just use them. I believe Atlassian are not in a big hurry to do this, as it is complicated and there are working solutions to overcome it.
We are also in transition from other tools to JIRA but having service desk without AD authentication is a big problem. Can there be an anwser from Atlassian representative?
We are considering JIRA Service Desk on Demand but not having AD authentication is a deal breaker for us as our current solution has that capability so moving to JIRA would be a step backwards and require more work on our end. I would like a definite answer from Atlassian on if this is in the road map or not?
To me this seems more a bug then a suggestion! Customers from AD can login IF you add the AD group to the Customers role. The only thing not working is that you cannot add these customers to the Servicedesk and thus can not raise a ticket on behalf of the customer.
It is also difficult to set the user as the reporter in the ticket itself, since it doesn't show up in the suggestions. But if you know the username Jira will still recognise the user.