There seems to be some confusion around LDAP users being used as customers, especially if we look at JSD-1015.
Currently this is allowed, specifically you can do it with the following:
- Restrict customer portal access to role-based.
- Configure a role to have a certain group.
- Add LDAP users to that group and sync.
- Those users will now be treated as customers.
If we don't want them to consume licenses, they can be removed from the application access groups that are configured and only be a member of the appropriate JSD customer group.
This is only for JIRA Server. If you are using JIRA On-Demand, then it's not possible and please refer to JSD-1015.