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  1. Jira Service Management Data Center
  2. JSDSERVER-4333

Update our documentation on LDAP customers


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      There seems to be some confusion around LDAP users being used as customers, especially if we look at JSD-1015.

      Suggested Solution

      Currently this is allowed, specifically you can do it with the following:

      1. Restrict customer portal access to role-based.
      2. Configure a role to have a certain group.
      3. Add LDAP users to that group and sync.
      4. Those users will now be treated as customers.

      If we don't want them to consume licenses, they can be removed from the application access groups that are configured and only be a member of the appropriate JSD customer group.


      This is only for JIRA Server. If you are using JIRA On-Demand, then it's not possible and please refer to JSD-1015.

            kbywater@atlassian.com Karen Bywater
            dcurrie@atlassian.com Dave C
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