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  1. JIRA Service Desk Server
  2. JSDSERVER-1015

Active Directory integration for customers

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    • UIS:
      27
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      We have not found a way to integrated AD with JSD, to automatically add and sync all users of a specific security group.

      Our understanding, from reading the documentation and from testing the service desk, is that currently customers have to "sign up", e.g. to create a new user, not integrated with AD and with a different password.

      Suggested Solution

      We would like to be able to use a specific AD security group, even Domain Users, to add automatically users to the JSD customers group, and to let these users to use their AD credentials to login to JSD.

      Note

      This is only for JIRA On-Demand. If you are using JIRA Server, then it's possible and please refer to JSD-4333.

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              • Assignee:
                Unassigned
                Reporter:
                alessandro.riolo Alessandro Riolo
              • Votes:
                226 Vote for this issue
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                132 Start watching this issue

                Dates

                • Created:
                  Updated: