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  1. Jira Service Management Cloud
  2. JSDCLOUD-1015

Active Directory integration for customers

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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      We have not found a way to integrated AD with JSD, to automatically add and sync all users of a specific security group.

      Our understanding, from reading the documentation and from testing the service desk, is that currently customers have to "sign up", e.g. to create a new user, not integrated with AD and with a different password.

      Suggested Solution

      We would like to be able to use a specific AD security group, even Domain Users, to add automatically users to the JSD customers group, and to let these users to use their AD credentials to login to JSD.

      Note

      This is only for JIRA On-Demand. If you are using JIRA Server, then it's possible and please refer to JSD-4333.

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              Assignee:
              7ad1551c39c0 Benjamin Paton
              Reporter:
              alessandro.riolo Alessandro Riolo
              Votes:
              382 Vote for this issue
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              198 Start watching this issue

                Dates

                Created:
                Updated: