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  1. Jira Service Management Cloud
  2. JSDCLOUD-630

SSO integration with JIRA Service Desk

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Implementation of New Features Policy


      At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
      You can learn more by reading Implementation of New Features Policy

      Update as of 17 March 2021

      Hello all,

      I wanted to share an article we published recently which talks to this feature and our ongoing vision for Customer Management in JSM.

      https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-Jira/ba-p/1970761#M1445

      Good news is that we have started down the road for this feature. No promises on timeframe just yet, over the next 6 months I will have a lot more to share.

      In the meanwhile I have some exciting news to share that will benefit some of the follows of this ticket. We are releasing a new feature that allows you to utilise domain based sign-up through your help centre in Jira Service Management.

      If your customers are employees with a common email domain and you are not using Atlassian Access, this feature is perfect for you.

      If you would like to learn more about this feature you can check out this article https://community.atlassian.com/t5/Jira-Service-Management-articles/A-new-easier-way-to-get-employees-into-your-Jira-Service/ba-p/1974622#M1471.

      We are looking for a handful or organisations to try it out and provide feedback.

       

      If you are interested or need more info please feel free to reach-out (bpaton at atlassian dot com).

      Cheers,

      Ben.

      Problem Definition

      Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.

      Workaround

      If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
      Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.

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              7ad1551c39c0 Benjamin Paton
              dchua Daryl Chuah (Inactive)
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              Dates

                Created:
                Updated: