Details
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Suggestion
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Resolution: Done
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3,082
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108
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Description
Hello all,
Quick update to let you know we've release JSM external customer (Portal-only account) SSO for everyone.
We’re progressively rolling out to all JSM sites - if you’re looking to skip the queue and enable it today, you can send an email to jps@earlyaccessprogram.atlassian.net with:
- Point of contact name & email
- Atlassian site’s details (e.g. https://<sitename>.atlassian.net)
Cheers,
Ash.
Problem Definition
Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.
Workaround
If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.
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