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  1. Jira Service Management Cloud
  2. JSDCLOUD-630

SSO integration with JIRA Service Desk

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Implementation of New Features Policy


      At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
      You can learn more by reading Implementation of New Features Policy

      Update as of 13 October 2022

      Hello all, 

      I am taking the opportunity to update this ticket. Our teams have begun the design phase for this feature. In the coming weeks we will be looking for design feedback, and in time will be seeking users for an EAP.

      At this point in time I do not have an exact date to share, please understand it is a complex collaboration of multiple teams/departments on our end, but as I soon as I can share one with confidence I will.

      As always, if you had any feedback, please let me know here or via email (bpaton at Atlassian dot com)

      Cheers, 

      Ben.

      Problem Definition

      Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.

      Workaround

      If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
      Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.

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              7ad1551c39c0 Benjamin Paton
              dchua Daryl Chuah (Inactive)
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              Dates

                Created:
                Updated: