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  1. Jira Service Management Cloud
  2. JSDCLOUD-630

SSO integration with JIRA Service Desk



    • UIS:
    • Support reference count:
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.


      Implementation of New Features Policy

      At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
      You can learn more by reading Implementation of New Features Policy

      Update as of 13 September 2021

      Hello all,

      Thank you for your patience. I apologise, it has been too long since I have provided an update for this feature request.

      The bad news is that it has taken longer than expected to line up the necessary dependencies to deliver this capability. It is on its way, but we do not expect to be able to deliver it until mid 2022.

      In the meanwhile we are working on some steps along the way that simplify customer access. Most notably helping internal customers (e.g. employees) sign-up to the help centre based on site access domain settings, and applying restrictions to external customer sign-up based on email domain (JSDCLOUD-868).

      To help guide our focus on Customer Management in JSM, I have prepared a short survey (10 questions), to get a better sense of how you manage customers in your organisation. I would greatly appreciate your feedback - https://forms.gle/27CBCUC5akpgwwAL8.

      Kind regards,


      Problem Definition

      Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.


      If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
      Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.


          Issue Links



              7ad1551c39c0 Benjamin Paton
              dchua Daryl Chuah (Inactive)
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              390 Start watching this issue