Details
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Type:
Suggestion
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Status: Under Consideration (View Workflow)
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Resolution: Unresolved
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Component/s: API, Connect and Integrations
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Labels:
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UIS:302
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Support reference count:108
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Feedback Policy:
Description
At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
You can learn more by reading Implementation of New Features Policy.
Hello all,
Thank you for your patience. I apologise, it has been too long since I have provided an update for this feature request.
The bad news is that it has taken longer than expected to line up the necessary dependencies to deliver this capability. It is on its way, but we do not expect to be able to deliver it until mid 2022.
In the meanwhile we are working on some steps along the way that simplify customer access. Most notably helping internal customers (e.g. employees) sign-up to the help centre based on site access domain settings, and applying restrictions to external customer sign-up based on email domain (JSDCLOUD-868).
To help guide our focus on Customer Management in JSM, I have prepared a short survey (10 questions), to get a better sense of how you manage customers in your organisation. I would greatly appreciate your feedback - https://forms.gle/27CBCUC5akpgwwAL8.
Kind regards,
Ben.
Problem Definition
Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.
Workaround
If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.
Attachments
Issue Links
- duplicates
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- Gathering Interest
- is blocked by
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- Gathering Interest
- is duplicated by
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- Closed
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- is related to
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- Gathering Interest
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- Gathering Interest
- mentioned in
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