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  1. Jira Service Management Cloud
  2. JSDCLOUD-630

SSO integration with JIRA Service Desk

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    • UIS:
      0
    • Support reference count:
      108
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      Implementation of New Features Policy


      At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
      You can learn more by reading Implementation of New Features Policy

      Update as of 18 January 2021

      Hello all, 

      Thank you for all who have voted, watched and commented on this issue.

      We have identified this functionality as important, and have started work towards a solution. Effort is focused on resolving internal dependencies, and as such there will not be a solution available before July 2021.

      I will seek to update this issue again towards the end of the FY with an updated timeline.

      Cheers, 

      Ben.

      Problem Definition

      Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.

      Workaround

      If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
      Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.

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              Assignee:
              7ad1551c39c0 Benjamin Paton
              Reporter:
              dchua Daryl Chuah (Inactive)
              Votes:
              570 Vote for this issue
              Watchers:
              329 Start watching this issue

                Dates

                Created:
                Updated: