[JSDCLOUD-630] SSO integration with JIRA Service Desk - Create and track feature requests for Atlassian products.

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Details

Type: Suggestion
Status: Gathering Interest (View Workflow)
Resolution: Unresolved
Component/s: API, Connect and Integrations
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UIS:
0
Support reference count:
108
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Description

Implementation of New Features Policy

At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
You can learn more by reading Implementation of New Features Policy.

Update as of 18 January 2021

Hello all,

Thank you for all who have voted, watched and commented on this issue.

We have identified this functionality as important, and have started work towards a solution. Effort is focused on resolving internal dependencies, and as such there will not be a solution available before July 2021.

I will seek to update this issue again towards the end of the FY with an updated timeline.

Cheers,

Ben.

Problem Definition

Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.

Workaround

If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.

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Screenshot 2019-10-29 14.00.22.png
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29/Oct/2019 5:24 AM
Screenshot 2019-10-29 14.11.20.png
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29/Oct/2019 5:24 AM
site access.png
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15/Apr/2020 2:56 AM

Issue Links

duplicates

JSDCLOUD-1015 Active Directory integration for customers

Gathering Interest

is blocked by

JSDCLOUD-1244 Create a Crowd SSO authenticator that will allow Customers to be authenticated from the local directory

Gathering Interest

is duplicated by

JSDCLOUD-1049 Authenticate Customers via Ldap

Closed

JSDCLOUD-8372 SSO option at the JSD Portal

Closed

is related to

JSDSERVER-630 SSO integration with Jira Service Desk

Closed

JSDCLOUD-8135 Create a public REST endpoint for resetting Jira Service Desk customer account passwords

Gathering Interest

JSDCLOUD-8239 Customer accounts: Support SSO via other methods and identity providers(IdP) e.g. SSO via JWT

Gathering Interest

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(2 is related to, 15 mentioned in)

Activity

People

Assignee:: Benjamin Paton

Reporter:: Daryl Chuah (Inactive)

Votes:: 570 Vote for this issue

Watchers:: 329 Start watching this issue

Dates

Created:: 04/Jul/2014 2:30 PM

Updated:: 5 days ago 4:46 PM