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Resolution: Done
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Hello all,
Quick update to let you know we've release JSM external customer (Portal-only account) SSO for everyone.
We have completed rollout to all sites
Cheers,
Ash.
Problem Definition
Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.
Workaround
If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.
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[JSDCLOUD-630] SSO integration with JIRA Service Management
We have enabled the JSM 'Widget' as an in-app 'Support' Button. Customers who use this button are taken to our JSM portal to create a support issue but are forced to create another account in JSM to interact on the issue they have raised.
From a User perspective they don't understand why they were logged in to the app and able to raise an issue but not able to respond to the issue while logged in to the app.
This request is to allow our SSO to authenticate access to the portal thereby making app use and app support seamless to the user. So if the user is logged in to our App, they will have access to the portal as if they had created a JSM account.
The current functionality reflects badly on the user perception of our operational competency so adding this enhancement makes JSM integration with our apps more seamless and therefore more valuable to our operations.
Hi 139be7bf680d
that is a known bug, for more details -> https://jira.atlassian.com/browse/JSDCLOUD-8815
Workaround: Go to the "Customers" page from the left navigation, and invite your customer to your project from there.
Hi,
I added the customers to a JSM project by adding them directly to the Service Desk Customers role in your project. But they are getting access to the whole JSM instance. They are getting a JSM license.
How can I restrict it?
Thank you.
Rimes Technology company would like to participate in your EAP for this feature. Would you mind letting us know the process?
Thank you.
Milivoje Jakimov
Head of Business Applications
Rimes Technologies
Thanks for the update, Ben. Will watch that post and keep a look out on this one. Thank you
Hi a36564944652
you can follow the Cloud roadmap for the status and timeline of this project.
Any news on this? Do you have a candidate planned month for releasing it?
Thank you, Pas
Hello all,
Quick update to let you know we've release JSM external customer (Portal-only account) SSO for everyone.
https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Portal-only-account-Single-Sign-On-SSO-Now-Available/ba-p/2442381
We’re progressively rolling out to all JSM sites - if you’re looking to skip the queue and enable it today, you can send an email to jps@earlyaccessprogram.atlassian.net with:
Cheers,
Ash.