Details
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Suggestion
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Status: Under Consideration (View Workflow)
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Resolution: Unresolved
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1,745
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108
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Description
At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
You can learn more by reading Implementation of New Features Policy.
Hello all,
I wanted to share an article we published recently which talks to this feature and our ongoing vision for Customer Management in JSM.
Good news is that we have started down the road for this feature. No promises on timeframe just yet, over the next 6 months I will have a lot more to share.
In the meanwhile I have some exciting news to share that will benefit some of the follows of this ticket. We are releasing a new feature that allows you to utilise domain based sign-up through your help centre in Jira Service Management.
If your customers are employees with a common email domain and you are not using Atlassian Access, this feature is perfect for you.
If you would like to learn more about this feature you can check out this article https://community.atlassian.com/t5/Jira-Service-Management-articles/A-new-easier-way-to-get-employees-into-your-Jira-Service/ba-p/1974622#M1471.
We are looking for a handful or organisations to try it out and provide feedback.
If you are interested or need more info please feel free to reach-out (bpaton at atlassian dot com).
Cheers,
Ben.
Problem Definition
Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.
Workaround
If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.
Attachments
Issue Links
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- Gathering Interest
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- Gathering Interest
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