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  1. Jira Service Management Cloud
  2. JSDCLOUD-630

SSO integration with JIRA Service Management

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      Update as of 7th August 2023

      Hello all, 

      Quick update to let you know we've release JSM external customer (Portal-only account) SSO for everyone.

      https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Portal-only-account-Single-Sign-On-SSO-Now-Available/ba-p/2442381 

      We have completed rollout to all sites

      Cheers, 

      Ash.

      Problem Definition

      Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.

      Workaround

      If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
      Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.

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              7ad1551c39c0 Benjamin Paton
              dchua Daryl Chuah (Inactive)
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                Updated:
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