Details
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Suggestion
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Status: In Progress (View Workflow)
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Resolution: Unresolved
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3,443
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108
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Description
At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
You can learn more by reading Implementation of New Features Policy.
Hello all,
I am taking the opportunity to update this ticket. Our teams have begun the design phase for this feature. In the coming weeks we will be looking for design feedback, and in time will be seeking users for an EAP.
At this point in time I do not have an exact date to share, please understand it is a complex collaboration of multiple teams/departments on our end, but as I soon as I can share one with confidence I will.
As always, if you had any feedback, please let me know here or via email (bpaton at Atlassian dot com)
Cheers,
Ben.
Problem Definition
Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.
Workaround
If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.
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