Details
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Type:
Suggestion
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Status: Gathering Interest (View Workflow)
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Resolution: Unresolved
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Component/s: API, Connect and Integrations
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Labels:
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UIS:0
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Support reference count:108
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Feedback Policy:
Description
At the moment, we can't set an ETA for this feature to be released, since there's a number of factors that determine how our product team prioritizes new features.
You can learn more by reading Implementation of New Features Policy.
Hello all,
Thank you for all who have voted, watched and commented on this issue.
We have identified this functionality as important, and have started work towards a solution. Effort is focused on resolving internal dependencies, and as such there will not be a solution available before July 2021.
I will seek to update this issue again towards the end of the FY with an updated timeline.
Cheers,
Ben.
Problem Definition
Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.
Workaround
If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO.
Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.
Attachments
Issue Links
- duplicates
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JSDCLOUD-1015 Active Directory integration for customers
- Gathering Interest
- is blocked by
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JSDCLOUD-1244 Create a Crowd SSO authenticator that will allow Customers to be authenticated from the local directory
- Gathering Interest
- is duplicated by
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JSDCLOUD-1049 Authenticate Customers via Ldap
- Closed
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JSDCLOUD-8372 SSO option at the JSD Portal
- Closed
- is related to
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JSDSERVER-630 SSO integration with Jira Service Desk
- Closed
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JSDCLOUD-8135 Create a public REST endpoint for resetting Jira Service Desk customer account passwords
- Gathering Interest
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JSDCLOUD-8239 Customer accounts: Support SSO via other methods and identity providers(IdP) e.g. SSO via JWT
- Gathering Interest
- mentioned in
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