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  1. Jira Service Management Cloud
  2. JSDCLOUD-8239

Customer accounts: Support SSO via other methods and identity providers(IdP) e.g. SSO via JWT

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      Problem Definition

      • Currently we are only providing SSO via SAML
      • There is a domain verification process where the domain admin needs to update the DNS records or host a verification file on the root directory of their website
      • This isn't usually possible/viable when supporting users on external domains(domains owned by other people)
      • Therefore SSO is not possible to use IdPs such as Azure B2C in Jira Service Desk

      Suggested Solution

      • Allow for an SSO solution that is compatible with IdPs such as Azure B2C
      • Allow additional SSO options, e.g. SSO via JWT

      Why this is important

      • Offer more flexibility regarding customer account sign-in options

      Workaround

            7ad1551c39c0 Benjamin Paton
            dnguyen4 Derrick Nguyen
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              Created:
              Updated: