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  1. Jira Service Management Cloud
  2. JSDCLOUD-4333

Update our documentation on LDAP customers

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      There seems to be some confusion around LDAP users being used as customers, especially if we look at JSD-1015.

      Suggested Solution

      Currently this is allowed, specifically you can do it with the following:

      1. Restrict customer portal access to role-based.
      2. Configure a role to have a certain group.
      3. Add LDAP users to that group and sync.
      4. Those users will now be treated as customers.

      If we don't want them to consume licenses, they can be removed from the application access groups that are configured and only be a member of the appropriate JSD customer group.

      Note

      This is only for JIRA Server. If you are using JIRA On-Demand, then it's not possible and please refer to JSD-1015.

              2051614ef017 Joanna Kitanovic
              dcurrie@atlassian.com Dave C
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                Updated:
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