Details
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Suggestion
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Status: Future Consideration (View Workflow)
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Resolution: Unresolved
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None
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131
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18
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hey all,
This feature was mentioned in the recent Customer Management best practise article we published. https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-Jira/ba-p/1970761
The rough timeline it presents is December 2022. Hopefully the article give you some context around what this feature is dependent upon.
Cheers,
Ben.
Problem Definition
Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's SERVICE DESK CUSTOMERS role.
But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management.
Suggested Solution
Allow Service Desk's Organization to accept user groups.
Attachments
Issue Links
- is duplicated by
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JSDCLOUD-10528 Allow user groups to be added into Service Desk organization
- Closed
- is related to
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JSDCLOUD-1015 Active Directory integration for customers
- Gathering Interest
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JSDCLOUD-9265 Bulk add existing customers to organizations
- Gathering Interest
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JSDSERVER-4867 Allow user groups to be added into Service Desk organization
- Gathering Interest
- was cloned as
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JSDCLOUD-10528 Allow user groups to be added into Service Desk organization
- Closed
- mentioned in
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