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  1. Jira Service Management Cloud
  2. JSDCLOUD-4867

Allow user groups to be added into Service Management organization



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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product Update - 23 August 2023

      Hi all,

      Thank you so much for your votes, comments, and patience. I want to provide you all an update that we are currently looking at this suggestion as part of our roadmap in the near future. 

      We are currently in the process of designing this feature and would love to invite you to have a glimpse of our current designs and feedback about the overall experience. 

      If you are interested in discussing more about this suggestion, please fill in the following form and I will get back to you as soon as possible. 





      Product update – 24 March 2022

      Hey all, 

      This feature was mentioned in the recent Customer Management best practise article we published. https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-Jira/ba-p/1970761

      The rough timeline it presents is December 2022. Hopefully the article give you some context around what this feature is dependent upon.



      Problem Definition

      Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's SERVICE DESK CUSTOMERS role.

      But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management.

      Suggested Solution

      Allow Service Desk's Organization to accept user groups.


        Issue Links



              7437bc70dee3 Vishwas Prasad
              mmuthusamy Moga
              353 Vote for this issue
              213 Start watching this issue