[JSDCLOUD-4867] Allow user groups to be added into Service Management organization - Create and track feature requests for Atlassian products.

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Type: Suggestion
Status: Future Consideration (View Workflow)
Resolution: Unresolved
Component/s: Customer Organisation
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UIS:
131
Support reference count:
18
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Product update – 24 March 2022

Hey all,

This feature was mentioned in the recent Customer Management best practise article we published. https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-Jira/ba-p/1970761

The rough timeline it presents is December 2022. Hopefully the article give you some context around what this feature is dependent upon.

Cheers,

Ben.

Problem Definition

Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's SERVICE DESK CUSTOMERS role.

But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management.

Allow user groups to be added into Service Management organization

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