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  1. Jira Service Management Cloud
  2. JSDCLOUD-4867

Allow user groups to be added into Service Management organization

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product update – 24 March 2022

      Hey all, 

      This feature was mentioned in the recent Customer Management best practise article we published. https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-Jira/ba-p/1970761

      The rough timeline it presents is December 2022. Hopefully the article give you some context around what this feature is dependent upon.

      Cheers, 

      Ben.

      Problem Definition

      Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's SERVICE DESK CUSTOMERS role.

      But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management.

      Suggested Solution

      Allow Service Desk's Organization to accept user groups.

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              7ad1551c39c0 Benjamin Paton
              mmuthusamy Mogavenasan Muthusamy (Inactive)
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