Allow user groups to be added into Service Desk organization

Problem Definition

Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's SERVICE DESK CUSTOMERS role.

But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management.

Suggested Solution

Allow Service Desk's Organization to accept user groups.