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  1. Jira Service Management Cloud
  2. JSDCLOUD-10528

Allow user groups to be added into Service Desk organization


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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's SERVICE DESK CUSTOMERS role.

      But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management.

      Suggested Solution

      Allow Service Desk's Organization to accept user groups.

            7ad1551c39c0 Benjamin Paton
            2982e9ca4e0a Abdul Nasir
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