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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4867

Allow user groups to be added into Service Desk organization

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's SERVICE DESK CUSTOMERS role.

      But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management.

      Suggested Solution

      Allow Service Desk's Organization to accept user groups.

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              Unassigned Unassigned
              mmuthusamy Mogavenasan Muthusamy (Inactive)
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