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Suggestion
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Resolution: Fixed
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409
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17
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Problem Definition
Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's SERVICE DESK CUSTOMERS role.
But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management.
Suggested Solution
Allow Service Desk's Organization to accept user groups.
Atlassian Update – 5 June 2023
Hi everyone,
We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the “Share requests with groups" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.
To learn more about the feature, visit the Using Jira groups to share requests guide.
Cheers,
Divyanshi Vashist
Jira Service Management Data Center
Atlassian Update – 21 December 2022
Hi everyone,
Thank you for your engagement with this suggestion.
We currently have 'Sharing requests with group' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like voting.
Please continue to follow this suggestion for further updates in the new year.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
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(31 mentioned in)
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[JSDSERVER-4867] Allow user groups to be added into Service Desk organization
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4867]. {panel} h3. Problem Definition Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's {{SERVICE DESK CUSTOMERS}} role. But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management. h3. Suggested Solution Allow Service Desk's Organization to accept user groups. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that [Jira Service Management 5.9|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html] has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4867]. {panel} h3. Problem Definition Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's {{SERVICE DESK CUSTOMERS}} role. But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management. h3. Suggested Solution Allow Service Desk's Organization to accept user groups. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that [Jira Service Management 5.9|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html] has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Using Jira groups to share requests|https://confluence.atlassian.com/servicemanagementserver/using-jira-groups-to-share-requests-1252008116.html] guide. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4867]. {panel} h3. Problem Definition Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's {{SERVICE DESK CUSTOMERS}} role. But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management. h3. Suggested Solution Allow Service Desk's Organization to accept user groups. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4867]. {panel} h3. Problem Definition Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's {{SERVICE DESK CUSTOMERS}} role. But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management. h3. Suggested Solution Allow Service Desk's Organization to accept user groups. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that [Jira Service Management 5.9|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html] has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4867]. {panel} h3. Problem Definition Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's {{SERVICE DESK CUSTOMERS}} role. But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management. h3. Suggested Solution Allow Service Desk's Organization to accept user groups. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This saves administrators from having to rebuild Jira groups within Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4867]. {panel} h3. Problem Definition Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's {{SERVICE DESK CUSTOMERS}} role. But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management. h3. Suggested Solution Allow Service Desk's Organization to accept user groups. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
Sharing Requests with Groups is not what this ticket is about!
Lots of Automation Rules are dependent on Organisations. It`s not simply done with "We follow a different approach"
| UIS | Original: 419 | New: 409 |
| Remote Link | New: This issue links to "Page (Confluence)" [ 772777 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Closed [ 6 ] |
| Fix Version/s | New: 5.9.0 [ 104928 ] |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4867]. {panel} h3. Problem Definition Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's {{SERVICE DESK CUSTOMERS}} role. But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management. h3. Suggested Solution Allow Service Desk's Organization to accept user groups. {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4867]. {panel} h3. Problem Definition Currently, we can manage Service Desk customer list by adding user group into the Service Desk project's {{SERVICE DESK CUSTOMERS}} role. But to manage customers on the Organization level, we will need to add user one by one which is not an efficient way of maintaining the list when there is a huge change in the company's user management. h3. Suggested Solution Allow Service Desk's Organization to accept user groups. {panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff} Hi everyone, We are excited to announce that Jira Service Management 5.9 has been shipped! This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This saves administrators from having to rebuild Jira groups within Organisations to enable bulk sharing of requests. To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html]. Cheers, Divyanshi Vashist Jira Service Management Data Center {panel} {panel:title=Atlassian Update – 21 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Thank you for your engagement with this suggestion. We currently have '[Sharing requests with group|https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?product=jiraService&search=group&p=607f3cb9-fb]' on the Jira Service Management Data Center public roadmap. Help-seekers will benefit from a more scalable service desk experience by being able to share requests with groups in the customer portal. This feature will also boost the usability of the existing portal features like [voting|https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#Managingaccesstoyourserviceproject-Choosewhethercustomerscanvoteforrequests]. Please continue to follow this suggestion for further updates in the new year. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} |
Unfortunately, the new function does not help us. We need the possibility to bind groups to organizations in order not to have to maintain a customer group and a Jira group in parallel.
The ticket requirement is not fulfilled with this function.