[JSDSERVER-4447] Organization LDAP integration

Type: Suggestion
Resolution: Fixed
Fix Version/s: 5.9.0
Component/s: None
Labels:
None

UIS:
60
Support reference count:
10
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

Atlassian Update – 5 June 2023

Hi everyone,

We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the “Share requests with groups feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.

To learn more about the feature, visit the Using Jira groups to share requests guide.

Cheers,
Divyanshi Vashist
Jira Service Management Data Center

Absolutely essential to being able to manage 2,000 customers and 4,000 individual people.

relates to

JSDSERVER-4867 Allow user groups to be added into Service Desk organization

Closed

JSDSERVER-5072 Being able to add groups to organisations

Closed

JSDSERVER-5089 Bulk add existing customers to organizations

Closed

JSDCLOUD-4447 Organization LDAP integration

Gathering Interest

JSDSERVER-7137 Allow configuration of default sharing for new requests for customers being members to more than one organization

Gathering Interest

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(7 mentioned in)

Divyanshi made changes - 31/Jul/2023 1:04 AM

Description

Original: {panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4447].
{panel}
{panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff}

Hi everyone,

We are excited to announce that Jira Service Management 5.9 has been shipped!This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22] feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.

To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html].

Cheers,
Divyanshi Vashist
Jira Service Management Data Center
{panel}

Absolutely essential to being able to manage 2,000 customers and 4,000 individual people.

New: {panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4447].
{panel}
{panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff}

Hi everyone,

We are excited to announce that [Jira Service Management 5.9|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html] has been shipped!
This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22] feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.

To learn more about the feature, visit the [Using Jira groups to share requests|https://confluence.atlassian.com/servicemanagementserver/using-jira-groups-to-share-requests-1252008116.html] guide.

Cheers,
Divyanshi Vashist
Jira Service Management Data Center
{panel}

Absolutely essential to being able to manage 2,000 customers and 4,000 individual people.

Divyanshi made changes - 09/Jun/2023 4:13 AM

Description

Original: {panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4447].
{panel}
{panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff}

Hi everyone,

We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This saves administrators from having to rebuild Jira groups within Organisations to enable bulk sharing of requests.

To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html].

Cheers,
Divyanshi Vashist
Jira Service Management Data Center
{panel}

Absolutely essential to being able to manage 2,000 customers and 4,000 individual people.

New: {panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4447].
{panel}
{panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff}

Hi everyone,

We are excited to announce that Jira Service Management 5.9 has been shipped!This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb%5D%22] feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.

To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html].

Cheers,
Divyanshi Vashist
Jira Service Management Data Center
{panel}

Absolutely essential to being able to manage 2,000 customers and 4,000 individual people.

Divyanshi made changes - 05/Jun/2023 9:18 PM

Assignee

New: Divyanshi [ dvashist ]

Divyanshi made changes - 05/Jun/2023 9:18 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Gathering Interest [ 11772 ]	New: Closed [ 6 ]

Divyanshi made changes - 05/Jun/2023 9:18 PM

Fix Version/s

New: 5.9.0 [ 104928 ]

Divyanshi made changes - 05/Jun/2023 9:18 PM

Description

Original: {panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4447].
{panel}

Absolutely essential to being able to manage 2,000 customers and 4,000 individual people.

New: {panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4447].
{panel}
{panel:title=Atlassian Update – 5 June 2023|borderStyle=solid|borderColor=#deebff | titleBGColor=#deebff | bgColor=#deebff}

Hi everyone,

We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the “[Share requests with groups| https://www.atlassian.com/wac/roadmap/data-center/sharing-requests-with-group?search=Sharing%20re&p=607f3cb9-fb]" feature, which introduces the capability to share requests with entire Jira groups. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This saves administrators from having to rebuild Jira groups within Organisations to enable bulk sharing of requests.

To learn more about the feature, visit the [Jira Service Management 5.9 release notes| https://confluence.atlassian.com/servicemanagement/jira-service-management-5-9-x-release-notes-1235853685.html].

Cheers,
Divyanshi Vashist
Jira Service Management Data Center
{panel}

Absolutely essential to being able to manage 2,000 customers and 4,000 individual people.

Divyanshi made changes - 05/Jun/2023 9:01 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 772779 ]

Divyanshi made changes - 05/Jun/2023 5:53 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 772469 ]

SET Analytics Bot made changes - 29/May/2023 2:08 AM

UIS

Original: 61

New: 60

SET Analytics Bot made changes - 16/May/2023 2:11 AM

UIS

Original: 60

New: 61

Assignee:: Divyanshi

Reporter:: Aristedes Maniatis

Votes:: 143 Vote for this issue

Watchers:: 82 Start watching this issue

Created:: 28/Oct/2016 3:05 AM

Updated:: 31/Jul/2023 1:04 AM

Resolved:: 05/Jun/2023 9:18 PM

Jira Service Management Data Center

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