Details
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Suggestion
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Resolution: Fixed
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129
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10
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Description
Hi everyone,
We are excited to announce that Jira Service Management 5.9 has been shipped!
This latest release includes the “Share requests with groups" feature, which introduces the capability to share requests with entire Jira groups, including support for automation. Empowering administrators to leverage the Jira's user management capabilities to effectively manage internal customer groups for JSM. This helps create a clearer customer management model to manage both internal and external customers and saves admins from having to rebuild members of Jira groups into Organisations to enable bulk sharing of requests.
To learn more about the feature, visit the Using Jira groups to share requests guide.
Cheers,
Divyanshi Vashist
Jira Service Management Data Center
Problem Definition
As an Admin, I like the new Organizations feature in JIRA Service Desk. However, I have thousands of customers who already exist in my database. I have previously used Groups to manage customers, but adding them one by one to Organizations is time consuming.
Suggested Solution
Give Admins the ability to add customers to Organizations by Group. Bonus points: add the ability to specify Organizations based upon filter criteria and a bulk edit as described in FEEDBACK-67521.
Why this is important
This will empower teams by significantly reducing admin overhead.
Workaround
Create a .csv of users by querying the database directly, then copy/paste user names from that into the Add to Organization field.
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Issue Links
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