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  1. Jira Service Management Data Center
  2. JSDSERVER-7137

Allow configuration of default sharing for new requests for customers being members to more than one organization

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      In our usage of Jira Service Desk (currentlyg on Server, but soon to be migrated to Cloud) we need to set the default shared organization for customers belonging to more than one organization for new request.

      Since many customers are on the same email domain, but in different departments, business, products etc, we cannot rely on the domain to accomplish this, but rather be able to set the default shared organization on a individual level.

            [JSDSERVER-7137] Allow configuration of default sharing for new requests for customers being members to more than one organization

            Uli Mauersberg added a comment -

            Hi all,

            Thank you so much for your votes and comments. This suggestion is currently being looked at and we’d love to discuss more about setting a default organisation and what that would look like with groups.

            This can entail just chatting over email, or we can setup a 30-minute session to discuss this problem further and how it affects you.

            If you are available to discuss more about this suggestion, please send me an email at umauersberg@atlassian.com. Referencing the ticket and letting me know your company, its size, and how you use Jira Service Management.

            We look forward to getting to understand this suggestion further and marking JSM easier and more enjoyable to use.

            Thanks

            Uli 

            Senior Product Designer (JSM)

            Uli Mauersberg added a comment - Hi all, Thank you so much for your votes and comments. This suggestion is currently being looked at and we’d love to discuss more about setting a default organisation and what that would look like with groups. This can entail just chatting over email, or we can setup a 30-minute session to discuss this problem further and how it affects you. If you are available to discuss more about this suggestion, please send me an email at umauersberg@atlassian.com . Referencing the ticket and letting me know your company, its size, and how you use Jira Service Management. We look forward to getting to understand this suggestion further and marking JSM easier and more enjoyable to use. Thanks Uli  Senior Product Designer (JSM)

              Unassigned Unassigned
              972c89664220 Peo Krook
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                Created:
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