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Suggestion
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Resolution: Fixed
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332
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37
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more.
There are a few reasons as to why this should be implemented :
- user cant see initial response time and target resolution time in their requests
- user cant see current assignee for escalation
- user cant reopen resolved issue
- user cant evaluate issue (when i have modified workflow with status close&evaluate)
- priority of the issue should be visible if selected
- is duplicated by
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- Gathering Interest
- is related to
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- Closed
- relates to
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- Closed
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- Closed
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- Closed
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- Closed
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- Closed
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- Closed
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- Gathering Interest
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- Gathering Interest
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-1106] Need more fields in the 'My Requests' view
| Link | New: This issue relates to JSDSERVER-12592 [ JSDSERVER-12592 ] |
Hi Charlie, there is some way to show custom fields in those columns?
| Link |
New:
This issue relates to |
| Remote Link | New: This issue links to "Page (Confluence)" [ 604179 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 603428 ] |
| Remote Link | Original: This issue links to "Page (Confluence)" [ 603189 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
Hi everyone,
Thank you for your interest in this issue.
As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.
The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.
Please refer to our documentation to learn how to configure the requests list.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
| Description |
Original:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1106]. {panel} Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more. There are a few reasons as to why this should be implemented : * user cant see initial response time and target resolution time in their requests * user cant see current assignee for escalation * user cant reopen resolved issue * user cant evaluate issue (when i have modified workflow with status close&evaluate) * priority of the issue should be visible if selected |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1106]. {panel} {panel:title=Atlassian Update – 10 December 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}Hi everyone, Thank you for your interest in this issue. As a part of [Jira Service Management Data Center 4.21|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-21-x-release-notes-1096102630.html#JiraServiceManagement4.21.xreleasenotes-requests] we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns. The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority. Please refer to our documentation to [learn how to configure the requests list|https://confluence.atlassian.com/servicemanagementserver/configuring-request-view-1095250690.html]. Kind regards, Charlie Marriott Jira Service Management, Data Center & Server {panel} Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more. There are a few reasons as to why this should be implemented : * user cant see initial response time and target resolution time in their requests * user cant see current assignee for escalation * user cant reopen resolved issue * user cant evaluate issue (when i have modified workflow with status close&evaluate) * priority of the issue should be visible if selected |
If you need more customizations, unfortunately your only choice is still https://jira.atlassian.com/browse/JSDSERVER-1106?focusedCommentId=1835959&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1835959