AND finally: you can let the request view also show the additional fields.
Ultimate Theming will soon follow with the same set of features + much more.|

As an Atlassian Platinum Enterprise Partner and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we've also dealt with this limitation of Jira Service Desk Server and added My Requests Extension to our JSD app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Requests page and filter issues by specific Service Desks, Organizations, Request types and Statuses.

The app is Server only for the first version.

For more details, please refer to the documentation or drop a line at support@deviniti.com.

@Petro Krasnomovents

It's not possible to augment the Cloud Service Desk with any UI modifications right now that gives the functionality and power of the Ultimate Theming plugin.

But we are always working on possible solutions. Watch our plugin on Marketplace

We are working on it, release date not yet fixed.

No, we have JSD server version.

@ProntoPlugins, @Boyan Angelov,

do you have versions for JSD Cloud?

How about starting with adding something as basic as "Last Updated"? There's absolutely no indicator on the Requests page as to when (or if) someone has updated an existing request. This seems like pretty basic info users would need.

We offer a number a features to solve this problem with the plugin: https://marketplace.atlassian.com/plugins/com.prontop.service-desk-landingpage/server/overview

our light weight version also fills this gap:
https://marketplace.atlassian.com/apps/1219214/extra-request-fields-for-service-desk?hosting=server&tab=overview

Please ask if any questions, or if you need some field type not already in the products?

Hello,

We also believe this is a must for Service Desk, that is why we launched an app on the marketplace, that covers this gap. 

https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk?hosting=server&tab=overview

It has the possibility to show almost all issue fields, sort by column, export to CSV, allows administrators to select which columns the customer can see, etc.

Feedback is highly appreciated!

Surely this has enough "interest" by now to actually be an item for delivery? I have migrated away from my previous system and my customers are finding it difficult to easily track their requests from the home screen with decent info such as last updated date or last commentor. 

We're trying to migrate a large portion of our user-base away from Asana, but our current inability to modify or add fields to the customer's requests screen in JSD is a blocker to this project.

More related issues:

JSDSERVER-3387
JSDSERVER-5065
JSDSERVER-4384
JSDSERVER-4580

Take a look at https://marketplace.atlassian.com/plugins/com.prontop.service-desk-landingpage/server/overview

It features many fields to show in My Request, as well as later customer comment. It features sorting (the new added ones) of columns and rows.

Dear Atlassian, can you at least give us some comment? This issue is open for 3 years! I don't see how we could use this product for customers with high number of requests.

In order to tempt Atlassian to, it might be useful add comments and grades to the requests linked to this:

JSDCLOUD-1106 

JSDSERVER-3932 

JSDSERVER-4160 

JSDSERVER-4219 

+1 its ridiculous that we can't customize this view. 

Same here.

+1

We would like to see the created date in the view as well, that would make customer to work easier.

Needed to add some custom fields in order to the portal user get a better summary of her/his requests

+1, another vote. The 'My requests' ticket screen is very 'vanilla', it seems it only shows the fields on the original Customer Portal request type screen that a customer sees. Afterwards there is no option for an administrator to customise the screen customers see to show them a (read-only) view of the details of the ticket.

Adding this functionality would benefit JIRA Service Desk a lot - not having it is a real lack. 

Hi,

We would like to have this feature as well.

Hi - our customers also need to see Date Created field, and preferable (optionally) be able to sort by this field.

Hi,

As part of Atlassian Codegeist 2017 we have launched a free add-on that adds some more information to the My Requests page. Please check it out and give us feedback, as we are working on a more sophisticated Reporting add-on for Customer portal, that should fill the gap that Atlassian left here, including selection of any columns to display and export to CSV.

https://marketplace.atlassian.com/plugins/bg.nemetschek.jsd.free.report.requests-work-load/server/overview

+1 - our customer also would need to see this. Currently that's the main thing that keeps us from using JIRA

Shame! This is a very basic view and an absolute must have to fulfil customer satisfaction. This is a reason for us to switch to an other tool.

Hello,

Why is there no response from Atlassian? If you developed this software, then basic function, like the ones described by numerous users above are a must have.

+1.  This is essential to our application.  I'm a couple weeks into development of JIRA and now into Service Desk and this is a serious road block.  I need to display custom fields.

The ability to see the last comment in the My Requests view would be helpful when a customer has 10+ issues open.

up

+1

+1

I agree with Kelvin Anderson and Matthew. 

I would also like for this feature to be expanded. Our end users really need to see more and making it a custom option would be a great benefit to us.

Adding my support for this request.

Now that Organizations have been implemented, our customers are demanding more details in this screen.

It needs to be configurable.

I agree the priority field for example is very important to see in the first view so you can find the most critical cases.

Same here. Customers would like to check pending request to avoid duplicates.

Totally agree with this. Being able to add your own columns would be great, adding only the due date as a quick fix would be fine for now.

I also think that "It will be perfect to customize columns in 'My Requests' view by ourselves."
All of our customers are requesting to improve that view.

^^ what Riane said.

Is there any timeline of launch for this feature? Does anyone have any workarounds they could share?  Thanks all! 

I am just getting started with Service Desk and have found that it is lacking on the customer portal side. I agree with many here, we need to be able to choose what columns are visible. The biggest column that is missing is one for last updated date.

Our customers are also disappointed. It would be great if we could choose what columns will be visible. Customers have asked for e.g. Issue Created and Updated dates to be visible.

Customers can not order and can not search on those few visible fields...
And on the details page, customers can not display custom fields, worklog and estimated time.
Customers are very disappointed and more than one asks to change supplier.

We would also welcome this change, it's very limiting to only show a few default fields with no customisation.

also making the columns sortable would be a great plus

I need this, the view is very limited and customers is getting annoyed.

When can we expect this feature to be in the product? This is a highly desirable feature. Our customers are not happy with the current customer portal as they can't see any details around their tickets

Would love to see the SLA timers in the request list

Due date would be nice to see in the listing.

This is a highly desirable requirement, every other screen in JIRA is configurable so its strange that this is so limited. Even having the ability to sort the issues by date created, the most simple of requirements is not available.

Please include this ability in an upcoming release, this is highly limiting for our customers and as we have the Cloud instance there are limited plug-ins available to enhance this feature.

There should be the ability to choose Standard and Custom fields to add as data types for customers to see and filter on. They should also be able to sort based on the column header for reviewing their requests.

Agreed. If the Service Desk tool is intended to serve the client, the client will have specific fields they want to see in the summarized list of requests. This is an extremely important feature that should be prioritized along with https://jira.atlassian.com/browse/JSD-270

I also need to add fields to the "My Request" view.

This feature should be implemented. It should be possible to add custom fields to the My Request page.

Request number is essential for a quick identification of the issue. (our customer work on Jira Excel extract and need to identify quicky the one they look for it).

I would also like to be able to add more fields, including custom ones, to the My Requests page. We have some customers with over 100 issues and us not being able to customize their list of issues really makes it difficult for them to find issues. I have been modifying the summary of each issue via the API to add custom field values to it so they can at least use the browser Find option. It looks horrible, but it's a workaround.

Hi
I would like to agree and request for some update on this - the DT job number is not displayed when you have My requests opened, it just has the subject line and you can’t then search by the DT number (not that I have found anyway).
So if there was quite a few jobs opened it’s a lengthy process to have to read each subject to find the job opposed to just entering the job number in the search .

We need ability to add some additional fields in Customer Portal .
My Ref : https://support.atlassian.com/servicedesk/customer/portal/23/JST-118158

Regards Shelly