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  1. Jira Service Management Data Center
  2. JSDSERVER-1034

Queue containing issues from multiple service desks

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As an administrator I would like the ability to create queues for my agents that include issues from multiple service desks.

          Form Name

            [JSDSERVER-1034] Queue containing issues from multiple service desks

            Niklas Zarnecke added a comment -

            Would save some of our Agents a lot of work. Please implement this!

            Niklas Zarnecke added a comment - Would save some of our Agents a lot of work. Please implement this!

            Ilias Martinovic added a comment -

            would be a great improvment, eg. when working with projects for diffrent countries

            Ilias Martinovic added a comment - would be a great improvment, eg. when working with projects for diffrent countries

            Michael Catmur added a comment -

            Very interested in this capability and/or a better way to manage multiple customers from a single service desk interface

            Shoving all customers into a single SD project is sub optimal due to permissions and notifications schemes etc... as single SD interface to multiple projects would be a boon. 

            Conversely having a single portal that dispatches tickets to the relevant project based on the requester domain, would be a boon (maybe this is already a capability, i may not have looked hard enough) 

            Michael Catmur added a comment - Very interested in this capability and/or a better way to manage multiple customers from a single service desk interface Shoving all customers into a single SD project is sub optimal due to permissions and notifications schemes etc... as single SD interface to multiple projects would be a boon.  Conversely having a single portal that dispatches tickets to the relevant project based on the requester domain, would be a boon (maybe this is already a capability, i may not have looked hard enough) 

            JD added a comment -

            Bump!

            JD added a comment - Bump!

            PhilSpo added a comment -

            This is something we would need to stop agents having to juggle different queues

            PhilSpo added a comment - This is something we would need to stop agents having to juggle different queues

            Josh Pettibone added a comment -

            Very interested in this feature.

            Josh Pettibone added a comment - Very interested in this feature.

            James Lehmann added a comment -

            Is the real purpose of letting the agents switch to other project all the time so they know what to do next?
            It's a pity that Jira Software and Jira Service Desk don't have the same approach to filtering.
            Colleagues of mine almost only use filters because the simplest things don't work in queues.

            This here would be a real improvement.

            James Lehmann added a comment - Is the real purpose of letting the agents switch to other project all the time so they know what to do next? It's a pity that Jira Software and Jira Service Desk don't have the same approach to filtering. Colleagues of mine almost only use filters because the simplest things don't work in queues. This here would be a real improvement.

            Jonathan Sadowitz added a comment -

            This would be really useful for us as a built in feature 

            Jonathan Sadowitz added a comment - This would be really useful for us as a built in feature 

            Damir Bajramovic added a comment -

            interesting to see it enabled on Jira but not service desk. 

            Damir Bajramovic added a comment - interesting to see it enabled on Jira but not service desk. 

            Ken Loft added a comment -

            Agree with Jonathan. It's look like a basic task and you I can create custom filter through another project with proper fields but it's not working from box  Why?

            Ken Loft added a comment - Agree with Jonathan. It's look like a basic task and you I can create custom filter through another project with proper fields but it's not working from box  Why?

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated: