As the administrator of a JIRA Service Desk, I would like the ability to create queues that include issues from other projects including those that are not JIRA Service Desk projects.

Example Use Case:

A majority of our service desk agents work in service desk 95% of the time. It is much easier to have this view within service desk instead of leaving the queues to get the results from the filter. I believe this would make it more seamless for multiple service desk customers and not just us.

They can have a queue that tracks "Open Bugs" or "Customer Impacting Issues" and they can simply have this view of multiple projects all within service desk. Another case, we have a workflow that includes approvals - before they are moved to the associated queue in service desk. Agents would be able to see what requests are "pending approval" ahead of time.