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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-2273

Queue containing issues from non Service Desk projects

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    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • Fix Version/s: None
    • Component/s: Queues
    • Labels:
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As the administrator of a JIRA Service Desk, I would like the ability to create queues that include issues from other projects including those that are not JIRA Service Desk projects.

      Example Use Case:

      A majority of our service desk agents work in service desk 95% of the time. It is much easier to have this view within service desk instead of leaving the queues to get the results from the filter. I believe this would make it more seamless for multiple service desk customers and not just us.

      They can have a queue that tracks "Open Bugs" or "Customer Impacting Issues" and they can simply have this view of multiple projects all within service desk. Another case, we have a workflow that includes approvals - before they are moved to the associated queue in service desk. Agents would be able to see what requests are "pending approval" ahead of time.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              tevans Tim Evans (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: