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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-2116

n:1 relation for Service Desk: multiple projects, one Service Desk



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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As an administrator of Jira Service Management, I'd like to enable more than one project to be visible in Service Desk itself. My team of support specialists now need to work with more than one Service Desk plus Jira dashboards which makes work inefficient. It also makes work load intransparent.

      FYI: This is not a duplicate of https://jira.atlassian.com/browse/JSD-52 as I am not asking for multiple projects in the Customer Portal front end but for multiple projects in the Service Desk back end.

      Update as of 6 October 2015

      Hi everyone,
      Could you specify the use cases with more details?

      1. Is it the same team working on multiple projects? Or multiple teams? What are the projects used for?
      2. When does your agent need to refer to both the queues and the dashboards, or even potentially boards or filters?
      3. What would you like to achieve by having a service desk working across multiple projects?

      The JIRA Service Desk team


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              Unassigned Unassigned
              51fe7a47c6b4 Martin-Christian Cordes
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