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  1. Jira Service Management Cloud
  2. JSDCLOUD-2116

n:1 relation for Service Desk: multiple projects, one Service Desk

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As an administrator of Jira Service Desk, I'd like to enable more than one project to be visible in Service Desk itself. My team of support specialists now need to work with more than one Service Desk plus Jira dashboards which makes work inefficient. It also makes work load intransparent.

      FYI: This is not a duplicate of https://jira.atlassian.com/browse/JSD-52 as I am not asking for multiple projects in the Customer Portal front end but for multiple projects in the Service Desk back end.

      Update as of 6 October 2015

      Hi everyone,
      Could you specify the use cases with more details?

      1. Is it the same team working on multiple projects? Or multiple teams? What are the projects used for?
      2. When does your agent need to refer to both the queues and the dashboards, or even potentially boards or filters?
      3. What would you like to achieve by having a service desk working across multiple projects?

      Thanks!
      The JIRA Service Desk team

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          is related to

          Suggestion - JSDSERVER-2116 n:1 relation for Service Desk: multiple projects, one Service Desk

          • Gathering Interest

          Suggestion - JSDCLOUD-1034 Queue containing issues from multiple service desks

          • Future Consideration
          relates to

          Suggestion - JSDCLOUD-52 As an admin I want to have multiple projects in one Customer Portal

          • Closed

          Suggestion - JSDCLOUD-2273 Queue containing issues from non Service Desk projects

          • Closed
          mentioned in

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              d0d1ba410583 Sushant Koshy
              51fe7a47c6b4 Martin-Christian Cordes
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                Created:
                Updated: