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  1. Jira Service Management Data Center
  2. JSDSERVER-2085

Global Service Desk Queues Backend

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Service Desk already has the concept of global front end. If I go example.com/servicedesk/customer/portals, I can access all the customer portals from there by project.

      Additionally, there should be a feature to enable a global service desk backend. This should exist for the purpose of teams that support multiple products so that they will not have to either jump across queues from project to project or have to resort to creating queries and sharing around an issue filter.

            [JSDSERVER-2085] Global Service Desk Queues Backend

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011863 ] New: JAC Suggestion Workflow 3 [ 3649459 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665332 ] New: JAC Suggestion Workflow [ 3011863 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325760 ] New: Confluence Workflow - Public Facing v4 [ 2665332 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053679 ] New: JSD Suggestion Workflow - TEMP [ 2325760 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048849 ] New: JSD Suggestion Workflow [ 2053679 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280019 ] New: JSD Suggestion Workflow - TEMP [ 2048849 ]
            jonah (Inactive) made changes -
            Description Original: Service Desk already has the concept of global front end. If I go example.com/servicedesk/customer/portals, I can access all the customer portals from there by project.

            Additionally, there should be a feature to enable a global service desk backend. This should exist for the purpose of teams that support multiple products so that they will not have to either jump across queues from project to project or have to resort to creating queries and sharing around an issue filter.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2085].
              {panel}

            Service Desk already has the concept of global front end. If I go example.com/servicedesk/customer/portals, I can access all the customer portals from there by project.

            Additionally, there should be a feature to enable a global service desk backend. This should exist for the purpose of teams that support multiple products so that they will not have to either jump across queues from project to project or have to resort to creating queries and sharing around an issue filter.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2085 [ JSDCLOUD-2085 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 913887 ] New: JSD Suggestion Workflow [ 1280019 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            lingbo (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              raiderrobert Robert Roskam
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                Created:
                Updated:
                Resolved: