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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-727

As agent of some team i want see all projects in one "team queues"

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    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Low Engagement
    • Fix Version/s: None
    • Component/s: Queues
    • Labels:
      None
    • UIS:
      0
    • Support reference count:
      2
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Sorry, but support site does not work.

      You have some bug in design.
      Lets detail your object:
      Queues - some object for team work. Like agile board. "One window" for real time monitoring. How monitor 50 PROJECT in one browser tab??
      SLA - individual for PROJECT
      Reports - individual for PROJECT
      Customer portal - individual for PROJECT
      People - individual for PROJECT

      As we see you must move current "Queues" from PROJECT to individual object.

      Real life situaion
      We have teams:

      • IT
      • VOIP
      • Developers
        and others
        And about 50+ customers (PORJECTS)

      Every customers have different SLA
      But IT team must see many Project Queues to monitor situatiion. By filter i can divide issues to teams by params.
      IT team must see IT TEAM QUEUES for all projects in system.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              v.badalyan Badalyan Vyacheslav
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                Dates

                Created:
                Updated:
                Resolved:

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