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  1. Jira Service Management Data Center
  2. JSDSERVER-727

As agent of some team i want see all projects in one "team queues"

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    • Resolution: Low Engagement
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      Sorry, but support site does not work.

      You have some bug in design.
      Lets detail your object:
      Queues - some object for team work. Like agile board. "One window" for real time monitoring. How monitor 50 PROJECT in one browser tab??
      SLA - individual for PROJECT
      Reports - individual for PROJECT
      Customer portal - individual for PROJECT
      People - individual for PROJECT

      As we see you must move current "Queues" from PROJECT to individual object.

      Real life situaion
      We have teams:

      • IT
      • VOIP
      • Developers
        and others
        And about 50+ customers (PORJECTS)

      Every customers have different SLA
      But IT team must see many Project Queues to monitor situatiion. By filter i can divide issues to teams by params.
      IT team must see IT TEAM QUEUES for all projects in system.

              Unassigned Unassigned
              d0523d7624ab Badalyan Vyacheslav
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                Created:
                Updated:
                Resolved: