As agent of some team i want see all projects in one "team queues"

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    • Type: Suggestion
    • Resolution: Low Engagement
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    • Component/s: Queues
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    • 2

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Sorry, but support site does not work.

      You have some bug in design.
      Lets detail your object:
      Queues - some object for team work. Like agile board. "One window" for real time monitoring. How monitor 50 PROJECT in one browser tab??
      SLA - individual for PROJECT
      Reports - individual for PROJECT
      Customer portal - individual for PROJECT
      People - individual for PROJECT

      As we see you must move current "Queues" from PROJECT to individual object.

      Real life situaion
      We have teams:

      • IT
      • VOIP
      • Developers
        and others
        And about 50+ customers (PORJECTS)

      Every customers have different SLA
      But IT team must see many Project Queues to monitor situatiion. By filter i can divide issues to teams by params.
      IT team must see IT TEAM QUEUES for all projects in system.

            Assignee:
            Unassigned
            Reporter:
            Badalyan Vyacheslav
            Votes:
            10 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: