Hi everyone,

We noticed that this improvement wasn't delivered for a while. So while these features are not available natively in Jira, and if you're open to using a third-party app, I would like to present an alternative solution - Mindpro Lineup Cross Project Queues for JSM (https://mindpro.solutions/lineup-app)

Mindpro Lineup is a cloud app for Jira and JSM that allows you to create, share and manage cross-project queues containing issues from multiple service desks. In a nutshell, with this app, you can:

• Create cross-project queues from multiple portals
• Import queues from Jira Service Management projects
• Configure queues' visibility and access using group-based permissions
• Prioritize issues and add queues in a Team Priority section
• Customize specific columns for each queue view
• Search and filter issues inside the queue with dynamic filters
• Save filters and add custom tabs views inside queues
• Create a multi-level structure of groups (folders) to organize queues better
• Hide unused queues for better clarity and team focus
• Setup advanced permissions for specific groups to create, edit and manage queues
• Learn more at: https://mindpro.solutions/lineup-app

Ps: We understand that adding more plugins or paying more for certain features is not always feasible when they should be native. However, if you're open to using a third-party app, we can grant you up to 50% off your license for up to one year. To do so, use the following discount codes (according to your billing cycle): Monthly Billing code: MQSMLINEUPMONTHLY or Annual Billing code: MQSMLINEUPANNUAL

Regards, 
Eduardo from the Mindpro team

I agree with Jonathan on this.  The death by a thousand cuts model (features via add-ons) is really getting irritating.  Queues for Jira Service Desk provides a lot of the features we need.  But those features are BASIC UI functions you'd EXPECT from the application itself, not something you need to be nickle and dimed for.

Much needed from Atlassian

Your plugin is not scalable and I have provided feedback to you on this. Regardless, there are some basics that should be delivered by Atlassian - Queues sorting and management is a defacto standard in an ITSM platform.

@ Collin McArdle, @ Tim Eddelbuettel, @ Olivier Martineau, and all. I want to proudly announce that our Queues for Jira Service Desk app solves this problem. It is available for both Jira Server and Jira Cloud. Please check it on the Marketplace.

If you have any question, don’t hesitate to e-mail us at contact@intenso.support

https://marketplace.atlassian.com/plugins/com.intenso.jira.queues-extension/server/overview

Best regards,

Katarzyna

Hi,

in plugin Queues for JIRA Service Desk there is option to restrict queues to selected groups.

Best Regards,

This functionality is really needed in our environment as well. We are a global company with one central call center (Help Desk). The Help desk then queues tickets to different groups Network / DBA / Systems / Apps / Local IT. We have over a hundred local IT members who do not need or want to see each other's work. Cleveland Baseball does not
want to see a queue made specific to our Yellowstone National Park location.

Please develop....!

Since JIRA 7 and the new project navigation, this needs a higher priority than before.

This kind of feature would be greatly appreciated (team with 20 agents).
More, I think that you should :

• either give the possibility to each agent to select which queues he wants to see
• or give the possibility to each agent to apply filter on existing queues

We have about 100 users with different needs on a big global service desk project.
Having visible all queues to all users only difficult and slows daily work for support team.