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Suggestion
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Resolution: Low Engagement
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None
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
When a user is not an agent and has the browse project permission the project sidebar shows only the Issues tab.
Please add the the same tabs (e.g. Business Project type) for a non agent user as fallback and not only Issues. That are Summary with activity and statistics, Issues, Reports and _Components.
A non agent can be a manager or another department where a coordinator has view access to all issues of a dedicated team.
- is related to
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JSDSERVER-639 Abbility to have multiple queue views for different teams within Service Desk
- Gathering Interest
- relates to
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JSDCLOUD-2941 Project sidebar links fallback for non agents
- Closed
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center