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  1. Jira Service Management Cloud
  2. JSDCLOUD-2941

Project sidebar links fallback for non agents

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When a user is not an agent and has the browse project permission the project sidebar shows only the Issues tab.

      Please add the the same tabs (e.g. Business Project type) for a non agent user as fallback and not only Issues. That are Summary with activity and statistics, Issues, Reports and _Components.

      A non agent can be a manager or another department where a coordinator has view access to all issues of a dedicated team.

        1. Current Sidebar.png
          Current Sidebar.png
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        2. Expected Sidebar.png
          Expected Sidebar.png
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            [JSDCLOUD-2941] Project sidebar links fallback for non agents

            Matthew Hunter added a comment -
            Atlassian Update - March 16, 2022

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - March 16, 2022 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

              Unassigned Unassigned
              4e81381d415c Tim Eddelbüttel
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