This would be great to have in customer notifications when transitioning and assigning to another agent.

${event.user.name} changed the status to ${request.status}.

${assignee.displayName} is assigned to this ticket

automation when: issue assigned -> send email to reporter with issue.assignee possible

This is a no-brainer guys. Name another service desk product that can't notify or show the customer who an issue is assigned to.

10 year old feature request.. Are you trying to win a Guinness world record? I look forward to seeing this request published on page 200 below the longest nose on a living person.

+1 for this feature addition.

Would be great if it could be managed on a project basis. (Our facilities team needs this, but assignment of IT support tickets need to stay internal-only.)  

My service audience would love this feature. Right now we'd have to have an automation rule on CREATE to email issue.reporter. Additionally, it would be top-tier to show the Assignee in the service dashboard so I could see who was handling my ticket. In our case, we're a smaller team and everyone knows us.

If there's a broader use case where the individual members of the service team don't want to be front facing to reporters, that might make sense. Considering the industry standard for corporate email is FIRST.LAST@doma.in it would be easy enough for a reporter to guess a particular service person's email and directly contact them, bypassing the reason for having a service desk in the first place.

But, you know, if it was a feature that could be enabled at an admin or owner level.

Saddened to see this is a 6 year old thread....Being notified on issue assignment seems imminently practical to us as well. 

Hello. Our team needs this working too. So far, non of the scenarios we have tried under automation passes as a workaround. 

Looking forward that this request progresses and implemented soon. 

We need this working too.

FYI I was able to make this work with the JIRA Automation plugin. For a while there it was broken since that module wasn't compatible with latest version. However its compatible again. This is just a work around though. Your customers don't need a license for Service Desk and portal login for it.

It appears that for Customer Service Desk (not using the global email settings) a customer who submits a ticket that is not a licensed JIRA user will not receive any notifications that are triggered from the Notifications panel - even though the testing indicates they would otherwise.  I have gone as far as to setup a direct email to the non licensed user for all Notification Items.  I do not understand the purpose of listing the Reporter in the Notification system as a default if this is only valid for licensed users.

The worst part of this is I could find no JIRA Documentation indicating that this would not work.  In fact the testing system itself indicates that the notification will send.  This is now the 4th issue I have had with the JIRA notification/emailing system both Global and Customer Service Desk.

Highly dissatisfied with the email processing.

This would be very helpful for our use case, has any progress been made?

To me, the basic notifications are setup as I would want them too for when a ticket gets assigned that the Reporter should get an email showing the change. However even though its setup correctly at a first glance, the Reporter does not and we would like this feature to work. Side bar request just to mention is to add the Request Type Icon and Name in the notification without having to hack around the DB to get it in the email notification