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  1. Confluence Data Center
  2. CONFSERVER-30161

Allow unlicensed, authenticated users to have anonymous read only access

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    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.
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      Atlassian Update - 27 Feb 2024

      Hi everyone,
      This is Richa Srivastava from the Confluence team. Thank you for your interest in this suggestion.
      While we appreciate the significant interest in this ticket, unfortunately we can’t implement every great idea. We continue to review the most urgent needs of our customers, and at this time have to prioritise other areas of Confluence, which include some highly voted suggestions.
      You can read more about how we prioritise what to implement here\.
      To learn more about our recent investments in Confluence Data Center, please check our public roadmap\ and our dashboards containing recently resolved issues\, and current work and future plans\.
      Kind regards,
      Confluence Data Center
      Show
      Atlassian Update - 27 Feb 2024 Hi everyone, This is Richa Srivastava from the Confluence team. Thank you for your interest in this suggestion. While we appreciate the significant interest in this ticket, unfortunately we can’t implement every great idea. We continue to review the most urgent needs of our customers, and at this time have to prioritise other areas of Confluence, which include some highly voted suggestions. You can read more about how we prioritise what to implement here\. To learn more about our recent investments in Confluence Data Center, please check our public roadmap\ and our dashboards containing recently resolved issues\, and current work and future plans\. Kind regards, Confluence Data Center

      Atlassian Update – 17 May 2024

      Hi everyone,

      Thank you for your interest in this suggestion. We’ve reviewed this since the last update, and understand that the current behaviour for unlicensed, authenticated users is unintuitive. While it may appear simple on the surface, making changes to permissions always tends to be a complex undertaking. At this time, we do not have an update as to when we’ll work on this, though we will keep it open for future consideration, and will share any updates here.

      To learn more about our recent investments in Confluence Data Center, please check our public roadmap and our dashboards containing recently resolved issues, and current work.

      Kind regards,

      Jacqueline Bietz
      Product Manager
      Confluence Data Center

      Problem Definition

      If a user (e.g. a JIRA user) is not licensed to use Confluence, they cannot view any Confluence content (from JIRA or Service Desk for instance) - even if that content is available to anonymous users. They currently have to log out before they can see the content. Customers have also asked for anonymous, read-only access for authenticated users that are not coming from a JIRA User Directory.

      Suggested Solution for non-Service Desk customers

      We cannot allow authenticated but unlicensed users to edit anonymously accessible content, since that would mean that admins would only have to enable anonymous access to have the equivalent of an unlimited user license.
      Instead, we should allow authenticated but unlicensed users to get read-only access to confluence content with anonymous permissions.

      Such users will still be locked out from parts of the application that require a licensed user, including viewing user profiles, people directories, etc, unless anonymous has been granted permission to view user profiles.

      Solution for JIRA Service Desk customers

      Link JIRA Service Desk project to Confluence space to allow customers to have access to knowledge base in Project Settings -> Knowledge Base.

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            Unassigned Unassigned
            nmason Nick Mason
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              Created:
              Updated: