Uploaded image for project: 'Atlassian Intelligence'
  1. Atlassian Intelligence
  2. AI-345

Confluence Administrators unable to Reindex Manually

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      Description

      1. Login as an administrative user in Confluence Cloud.
      2. Go to Confluence Admin
      3. Under Administration, no option to Re-index.
      4. Visit URL manually (https://[domain].atlassian.net/wiki/admin/search-indexes.action), get not permitted message.
      5. Previously was able to do this.

      Workaround

      If you need to reindex please reach out to Atlassian Support by using the following link: https://support.atlassian.com/contact/.

            [AI-345] Confluence Administrators unable to Reindex Manually

            Logi Helgu added a comment -

            Running into all Page Properties Reports empty is really scary...and to be honest a pretty critical thing when you have to ping support and they have to do something...might be better to give this option to admins to give them the hopefully quicker resolution

            Logi Helgu added a comment - Running into all Page Properties Reports empty is really scary...and to be honest a pretty critical thing when you have to ping support and they have to do something...might be better to give this option to admins to give them the hopefully quicker resolution

            Klara Bras added a comment -

            Hello, 

            please add this feature to confluence cloud. We have production confluence for 2 weeks, and I already had 2 communications with Atlassian support with regard to the reindex of our site. It takes me 15 to 30 minutes before we get to the point, then Atlassian support reindex site (which takes 15 minutes). On DC, it took me 3 minutes (+ reindex time) by clicking on reindex button . It would be very helpful to have this option in cloud, even Atlassian support would have more time for more serious problems. 

            Cheers

            Klara

            Klara Bras added a comment - Hello,  please add this feature to confluence cloud. We have production confluence for 2 weeks, and I already had 2 communications with Atlassian support with regard to the reindex of our site. It takes me 15 to 30 minutes before we get to the point, then Atlassian support reindex site (which takes 15 minutes). On DC, it took me 3 minutes (+ reindex time) by clicking on reindex button . It would be very helpful to have this option in cloud, even Atlassian support would have more time for more serious problems.  Cheers Klara

            John Hooper added a comment - - edited

            UPDATE on Apr 24, 2024, edited on May 13, 2024

            Hi everyone - I'm John, a Product Manager for Confluence's Admin Experiences.

            Thank you for all of your feedback and engagement with this request. We've recently released a related capability where customers on all editions of Confluence Cloud are now able to configure their search language without the help of Atlassian support. 

            For more information, please check out our post on Atlassian Community.

            John Hooper added a comment - - edited UPDATE on Apr 24, 2024, edited on May 13, 2024 Hi everyone - I'm John, a Product Manager for Confluence's Admin Experiences. Thank you for all of your feedback and engagement with this request. We've recently released a related capability where customers on all editions of Confluence Cloud are now able to configure their search language without the help of Atlassian support.  For more information, please check out our post on Atlassian Community.

            Tobias Schaad added a comment -

            Hi, I agree that this would be useful and efficient to let Confluence admin run re-indexing.

            Tobias Schaad added a comment - Hi, I agree that this would be useful and efficient to let Confluence admin run re-indexing.

            Erik Grütter added a comment -

            +1

            Erik Grütter added a comment - +1

            Amy Carey added a comment - - edited

            Hello. This feature would be valuable to implement for Confluence administrators.

            Recently, our users were unable to find pages in the cloud we know should be there. While doing a search, pages were not showing in the search in the standard UI. As well, we use Refined and users were unable to locate the blogs there either in the listing by year.

            Our users were unable to then view the page which caused concern and confidence for using Confluence cloud.

            Being able to content re-index as an administrator could give us the autonomy to resolve search issues ourselves and hopefully reduce the amount of inquiries Atlassian handles.

            Amy Carey added a comment - - edited Hello. This feature would be valuable to implement for Confluence administrators. Recently, our users were unable to find pages in the cloud we know should be there. While doing a search, pages were not showing in the search in the standard UI. As well, we use Refined and users were unable to locate the blogs there either in the listing by year. Our users were unable to then view the page which caused concern and confidence for using Confluence cloud. Being able to content re-index as an administrator could give us the autonomy to resolve search issues ourselves and hopefully reduce the amount of inquiries Atlassian handles.

            fr added a comment -

            +1

            fr added a comment - +1

            Christiane K. added a comment -

            would be great for us and very self-determined problem-solution oriented

            Christiane K. added a comment - would be great for us and very self-determined problem-solution oriented

            Kristian Klima added a comment -

            If re-indexing is available as a tool, then it should be available to admins. If there are concerns, let it be Org Admins.

            In the light of the recent incident https://developer.status.atlassian.com/incidents/frvdsdj0s6gk where re-indexing was actually a fix, it could save Atlassian support quite a few man-hours  

            In the case above, the issue impacted not just search but also multiple apps that reported random errors after not being able to find a root page of a space.

            Kristian Klima added a comment - If re-indexing is available as a tool, then it should be available to admins. If there are concerns, let it be Org Admins. In the light of the recent incident https://developer.status.atlassian.com/incidents/frvdsdj0s6gk where re-indexing was actually a fix, it could save Atlassian support quite a few man-hours   In the case above, the issue impacted not just search but also multiple apps that reported random errors after not being able to find a root page of a space.

            Jakob Worster added a comment -

            +1

            Jakob Worster added a comment - +1

              owallis@atlassian.com Owen Wallis
              smackie@atlassian.com Shannon S
              Votes:
              167 Vote for this issue
              Watchers:
              155 Start watching this issue

                Created:
                Updated: