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  1. Atlassian Intelligence
  2. AI-193

After migrating via CCMA, Confluence Cloud requires reindexing to resolve inaccurate searches and other issues

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    • 29
    • Severity 2 - Major
    • 19

      Issue Summary

      We've seen 2 instances where users have migrated via CCMA and content is not indexed properly resulting in inaccurate search results or Page Properties Report macro failing to pull accurate data.

      Steps to Reproduce

      1. Migrate Space data via CCMA
      2. First Path - Search for data that would typically return many results
      3. Second Path - View a page with Page Properties Report macro
        (NOTE: There are additional variables that are not accounted for yet as there have been migrations where Support triggering reindexing is not required.

      Expected Results

      • When trying both paths, results should be accurate and match results from Confluence Server
      • It would be helpful to have visibility into the state of indexing. This would help users know they were impacted instead of running into a variety of symptoms

      Actual Results

      In both cases, the results are not valid. The Page Properties Report macro will show only 1 page instead of many. Search by keyword or another filter will not pull the correct number of pages.

      Workaround

      • For Searches - Manual workaround is to edit a page to see it populate in Search
      • For Page Properties Macro - Manual workaround is to perform any type of edit on the page so the macro can locate missing page
      • If you need to reindex please reach out to Atlassian Support by using the following link: https://support.atlassian.com/contact/.

            [AI-193] After migrating via CCMA, Confluence Cloud requires reindexing to resolve inaccurate searches and other issues

            Ian added a comment -

            We just migrated to Confluence cloud and our users are complaining of this issue as well

            Ian added a comment - We just migrated to Confluence cloud and our users are complaining of this issue as well

            Amy Carey added a comment - - edited

            Hello. Having a content re-index feature would be valuable to implement for Confluence administrators. Recently, our users were unable to find pages in the cloud we know should be there. While doing a search, pages were not showing in the search in the standard UI. Our users were unable to then view the page which caused concern and confidence for using Confluence cloud. Being able to content re-index as an administrator could give us the autonomy to resolve search issues ourselves and hopefully reduce the amount of inquiries Atlassian handles.

            Amy Carey added a comment - - edited Hello. Having a content re-index feature would be valuable to implement for Confluence administrators. Recently, our users were unable to find pages in the cloud we know should be there. While doing a search, pages were not showing in the search in the standard UI. Our users were unable to then view the page which caused concern and confidence for using Confluence cloud. Being able to content re-index as an administrator could give us the autonomy to resolve search issues ourselves and hopefully reduce the amount of inquiries Atlassian handles.

              nmcginley nmcginley
              asalinasii@atlassian.com Alfonso S.
              Affected customers:
              36 This affects my team
              Watchers:
              39 Start watching this issue

                Created:
                Updated: