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Suggestion
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Resolution: Unresolved
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None
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None
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2
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8
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Problem Definition
When integrating Jira with an SSO solution like OIDC some users might need to log in and log out frequently to perform, for example, admin tasks and perform validations after as a regular user.
Currently, when logging in and shortly after, log out using the "Log out" button from the profile icon at the top right of the screen and trying to log back in a second time an error will be displayed, and in the app logs you will see an error like this:
ERROR anonymous 619x2187x1 nar2j7 xx.xx.x.x,xx.xx.xx.xxx /plugins/servlet/oidc/callback [c.a.p.a.i.web.filter.ErrorHandlingFilter] [UUID: 77f49aee-452f-4fab-a3fb-b63c60ad9d7e] Unknown state in response com.atlassian.plugins.authentication.impl.web.usercontext.AuthenticationFailedException: Unknown state in response at com.atlassian.plugins.authentication.impl.web.oidc.OidcConsumerServlet.lambda$doGet$0(OidcConsumerServlet.java:113) at java.base/java.util.Optional.orElseThrow(Optional.java:408) at com.atlassian.plugins.authentication.impl.web.oidc.OidcConsumerServlet.doGet(OidcConsumerServlet.java:113) at javax.servlet.http.HttpServlet.service(HttpServlet.java:529) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:49) at javax.servlet.http.HttpServlet.service(HttpServlet.java:623) ... 48 filtered at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59) ... 4 filtered at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54) ... 3 filtered at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:54) ... 8 filtered at com.atlassian.plugins.authentication.impl.web.filter.ErrorHandlingFilter.doFilterInternal(ErrorHandlingFilter.java:79) at com.atlassian.plugins.authentication.impl.web.filter.AbstractJohnsonAwareFilter.doFilter(AbstractJohnsonAwareFilter.java:29)
This error is highlighted here – Configuring OIDC using the Atlassian SSO for Data Center App in Jira
And the suggestion is to close the browser window and try again.
Suggested Solution
Any other way that can help not having to close the window and still being able to log to Jira
Why This Is Important
It will help since having to close the browser is not always possible as it can be disruptive to the task at hand or internal procedures.
Workaround
No workaround has been found
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