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  1. Jira Service Management Data Center
  2. JSDSERVER-472

Create Service Desk Schema

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Global Configuration
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In its current configuration, if you want to use the same Service Desk Schema across several projects, you have to copy the SLAs, the Customer Portal and Request Types, etc. by hand.

      Please create schema for JSD that can be tied to a project or projects much like the behavior of the Issue Type Screen Schemes and Workflow Schemes.

          Form Name

            [JSDSERVER-472] Create Service Desk Schema

            Raman Auseikou made changes -
            Link New: This issue duplicates JSDSERVER-13623 [ JSDSERVER-13623 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011000 ] New: JAC Suggestion Workflow 3 [ 3648413 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Eduardo Santos made changes -
            Link New: This issue duplicates JSDSERVER-6495 [ JSDSERVER-6495 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665116 ] New: JAC Suggestion Workflow [ 3011000 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323325 ] New: Confluence Workflow - Public Facing v4 [ 2665116 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            farandsoft_tm made changes -
            Link New: This issue is related to JSDSERVER-5649 [ JSDSERVER-5649 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052100 ] New: JSD Suggestion Workflow - TEMP [ 2323325 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047561 ] New: JSD Suggestion Workflow [ 2052100 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279482 ] New: JSD Suggestion Workflow - TEMP [ 2047561 ]
            jonah (Inactive) made changes -
            Description Original: In its current configuration, if you want to use the same Service Desk Schema across several projects, you have to copy the SLAs, the Customer Portal and Request Types, etc. by hand.

            Please create schema for JSD that can be tied to a project or projects much like the behavior of the Issue Type Screen Schemes and Workflow Schemes.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-472].
              {panel}

            In its current configuration, if you want to use the same Service Desk Schema across several projects, you have to copy the SLAs, the Customer Portal and Request Types, etc. by hand.

            Please create schema for JSD that can be tied to a project or projects much like the behavior of the Issue Type Screen Schemes and Workflow Schemes.

              Unassigned Unassigned
              54acee136258 Amanda {Praecipio}
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              18 Vote for this issue
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              18 Start watching this issue

                Created:
                Updated:
                Resolved: