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Suggestion
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Resolution: Unresolved
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None
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1
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11
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As an administrator I would like the ability to clone or copy an entire JIRA Service Desk project, including the Service Desk configuration.
- is cloned from
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JSDSERVER-1787 Ability to clone or copy Service Desk project
- Closed
- is duplicated by
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JSDSERVER-1563 To be able to copy settings from a customer portail or choose a Customer portal Scheme System
- Closed
- is related to
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JSDSERVER-4082 Clone a JSD project
- Closed
- relates to
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JSDCLOUD-1787 Ability to clone or copy Service Desk project
- Closed
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JSDCLOUD-8326 Service Desk templates
- Closed
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JSDSERVER-472 Create Service Desk Schema
- Closed
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JSDSERVER-191 Service Desk templates
- Gathering Interest
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JSDSERVER-2741 Provide the ability to import a Service Desk project from an XML backup
- Gathering Interest
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JSDSERVER-13623 Service Desk templates
- Gathering Interest
- supersedes
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JSDSERVER-6753 Clone Canned Response To Different Project
- Closed
- links to
I discovered that this can (partially) be achieved by using ScriptRunner (See "Browse Scripts / Project / Copy Project")
The copied project is far away from perfect (e.g.: the query in each queue will still have the "old" project key which needs to be removed manually - but hey, it's a "copy"...) Nevertheless it's still quite a time-saver if you have a LOT of queues to be re-used in another project. (Adjusting the query is annoying, but still less time consuming than creating each queue over and over again...)
Some parts of the project will not be copied anyway, e.g. Automations. (This is something that seems to be achievable with "Project Configurator" from the same vendor, but it lacks the "copy" function... but it seems to come in handy if you want to "move" a project with it's configuration between instances., e.g. staging->live.)
That being said, I'm also still impatiently waiting for the "builtin copy JSD project (configuration)" functionality...