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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      Atlassian status update as of 29th November 2018

      Hi All,

      You can now import SLA’s from your existing projects to new ones! This has been available since Jira Service Desk 3.8.x.
      To find out more check out the release notes:

      On behalf of the JSD team I want to thank all of you for your patience.

      — JIRA Service Desk Team

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In our setup, we have a servicedesk project per customer. Most of the SVD setup (like workflow, calendars & standard offered SLA metrics) are the same for all projects, while other aspects (users/project roles/...) are specific for each SVD project.

      having tens of SVD projects, means each time the same SLAsetup needs to be configured manually:

      • SLA metrics
      • Calendars
      • ...

      .. while other specifically generated setup is not wanted:

      • workflow
      • screens
      • issuetypes
      • ...

      Being able to control which defaults are used during 'create project' wizard, would be really helpful.
      Alternatively, a clone/copy-from-existing SVD project would work as workaround -> if this were possible, we could use a template project to copy from.


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