Hi all, 

Thank you for your interest here. We are looking into how we might solve for this need but it will be a long road for us to enable all the features that will fully meet the underlying need. 

In the meantime, we recommend that you use the "Create project with shared configuration" so that you can utilise the same underlying Jira configuration (screens, issue types, workflows and associated screens). This is generally considered a best practice. 

We will provide updates as we introduce additional functionality to make this experience better. We are investing substantial resources in making it easier to share fields and workflows across service desk projects and will be releasing substantial changes early next calendar year. 

Best regards,

Jehan Gonsalkorale

Product Manager, Jira Service Management

Hi all,

We've reviewed this and have decided that we'll need to move this to a medium-term priority as other short-term priorities have needed to be brought forward. That said, we totally acknowledge the need and will provide an update once we get back to this.

Thanks for your patience, apologies for any inconvenience.

Kind regards,

Jehan

Thanks for all the comments here. I think you all raise very valid points and would love to better understand this so we can better understand how we could solve this. 

If you are available for a 45 minute interview, I'd love to talk to you about this over a video call. Please click here to schedule a call: https://calendly.com/jgonsalkorale/project-configuration-interview

Naturally, if you have other JSM related feedback, I'd be more than happy to discuss that with you too. 

Kind regards,

Jehan Gonsalkorale

Product Manager, Jira Service Management

Hi,

Any news from 2019?

Hi Rach,

Can this also be implemented in Classic projects and not just next-gen? We like the shared management and out projects are all set up as classic projects.

Harel

Hi everyone, 

I'm re-posting this survey, so we get more insights around what you want from a Copy Project feature in JSD next-gen. If you feel strongly about this feature, please don't miss out on sharing your thoughts! 

https://forms.gle/gh1iBzoeBy2yckEF6

Additionally, if you want to have a chat, don't hesitate to email me via rlin2@atlassian.com .  

Thanks again!
Rach 

Hi everyone, 

My name is Rachel and I’m a Product Manager working on simplifying Jira Service Desk’s project configuration. I'm currently looking into a Copy Project feature in next-gen and would love to get your feedback in terms of what you expect from this capability. At a high level, this will enable the ability to copy/clone JSD project configuration from an existing project to allow faster setup and manage work at scale.

Please share your thoughts with us through this survey: https://forms.gle/hmmLuR954afg4UtD6 

This will be extremely valuable in shaping the product. If you're keen to chat more in-depth, please reach out to me via rlin2@atlassian.com and I'm happy to set up a call  

Really appreciate your feedback!

Rach 

So to a certain extent, they do have this now.  If you create a new project, there is now an option to 'share project settings', which I imagine lets you pick the same settings as another project.

I'm evaluating Service Desk right now and ability to clone projects is something that came up as a need for me fairly quickly.  Disappointed that the functionality is not there especially given the request was made a long time ago and hasn't been addressed.  Lack of response from Jira is even more concerning.  Jira Team... not good for someone considering using your platform to see you not listening to feedback and engaging with your customers.  Strike against you.

Totally agree with Lauren!