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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In our setup, we have a servicedesk project per customer. Most of the SVD setup (like workflow, calendars & standard offered SLA metrics) are the same for all projects, while other aspects (users/project roles/...) are specific for each SVD project.

      having tens of SVD projects, means each time the same SLAsetup needs to be configured manually:

      • SLA metrics
      • Calendars
      • Portal
      • ...

      .. while other specifically generated setup is not wanted:

      • workflow
      • screens
      • issuetypes
      • ...

      Being able to control which defaults are used during 'create project' wizard, would be really helpful.
      Alternatively, a clone/copy-from-existing SVD project would work as workaround -> if this were possible, we could use a template project to copy from.

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              a620038e6229 Jehan Gonsalkorale
              ben.de.pauw1 BenP
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