Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-8326

Service Desk templates

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem

      In our setup, we have a Service Desk project per customer. Most of the TEST setup (like workflow, calendars & standard offered SLA metrics) are the same for all projects, while other aspects (users/project roles/...) are specific for each TEST project.

      Having tens of TEST projects, means each time the same SLAsetup needs to be configured manually:

      • SLA metrics
      • Calendars
      • ...

      .. while other specifically generated setup is not wanted:

      • workflow
      • screens
      • issuetypes
      • ...

      Suggested resolution

      Being able to control which defaults are used during 'create project' wizard, would be really helpful.
      Alternatively, a clone/copy-from-existing SVD project would work as workaround -> if this were possible, we could use a template project to copy from.

            Unassigned Unassigned
            esantos@atlassian.com Eduardo Santos
            Votes:
            3 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated:
              Resolved: