Uploaded image for project: 'Jira Service Management Server and Data Center'
  1. Jira Service Management Server and Data Center
  2. JSDSERVER-294

Service desk templates for create and manage.

    XMLWordPrintable

    Details

    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I am finding it takes about 2 hrs to create a new service desk. We will eventually need to create about 50+ for the major customers of our SAAS product. The management time for this is outweighing the benefits of using.

      We require : 'Create Service Desk for "Customer B", user "CustB User", project "CustB project", using Template "Customer A Service Desk" '.

      i.e. Service desk desperately needs templates for:
      issue types on the customer portal
      sla definitions
      calendar
      single project permissions (i.e. copy from existing permission scheme, create new and add user group)
      etc.

      If we want to adjust the SLAs for all service desks, we should be able to change a reference SLA scheme, not edit each desk.

      Alternatively:
      Allow a single service desk to be setup with everything parameterised from the service desk name down to permissions etc. Requirement is for user from customer A to only see the single customer A project issues, SLAs etc.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              ccf5e98c34fc Phil Waight
              Votes:
              27 Vote for this issue
              Watchers:
              21 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Backbone Issue Sync