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  1. Jira Service Management Data Center
  2. JSDSERVER-472

Create Service Desk Schema

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Global Configuration
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In its current configuration, if you want to use the same Service Desk Schema across several projects, you have to copy the SLAs, the Customer Portal and Request Types, etc. by hand.

      Please create schema for JSD that can be tied to a project or projects much like the behavior of the Issue Type Screen Schemes and Workflow Schemes.

          Form Name

            [JSDSERVER-472] Create Service Desk Schema

            lingbo (Inactive) added a comment -

            Closing this one as a duplicate of JSD-191 so that the votes and feedback are consolidated across the same or similar needs. Cheers!

            lingbo (Inactive) added a comment - Closing this one as a duplicate of JSD-191 so that the votes and feedback are consolidated across the same or similar needs. Cheers!

            intersol_old added a comment -

            This is more than a suggestion, I am surprised to observe that this was included in the original design.

            intersol_old added a comment - This is more than a suggestion, I am surprised to observe that this was included in the original design.

              Unassigned Unassigned
              54acee136258 Amanda {Praecipio}
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              18 Vote for this issue
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: