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  1. Jira Service Management Data Center
  2. JSDSERVER-472

Create Service Desk Schema

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Global Configuration
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In its current configuration, if you want to use the same Service Desk Schema across several projects, you have to copy the SLAs, the Customer Portal and Request Types, etc. by hand.

      Please create schema for JSD that can be tied to a project or projects much like the behavior of the Issue Type Screen Schemes and Workflow Schemes.

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          duplicates

          Suggestion - JSDCLOUD-8326 Service Desk templates

          • Closed

          Suggestion - JSDSERVER-191 Service Desk templates

          • Gathering Interest

          Suggestion - JSDSERVER-13623 Service Desk templates

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-1787 Ability to clone or copy Service Desk project

          • Closed

          Suggestion - JSDSERVER-5649 Ability to clone or copy Service Desk project

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-472 Create Service Desk Schema

          • Closed

          Suggestion - JSDSERVER-1000 Enable Project Admin to clone a request type

          • Closed
          mentioned in

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              Unassigned Unassigned
              54acee136258 Amanda {Praecipio}
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