Provide the ability to import a Service Desk project from an XML backup

XMLWordPrintable

    • 12
    • 92

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At present, Project Import functionality does not currently include Active Objects data and so it is not possible to move JIRA Service Desk project data between instances. https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup

      As an administrator, I would like the ability to import a Service Desk project from XML backup. This would allow me to move a Service Desk project from one instance of JIRA to another.

      • The import needs to include JSD custom fields and Active Objects data so that my Service Desk configuration, SLAs, and request types will be imported.

            Assignee:
            Unassigned
            Reporter:
            Tim Evans (Inactive)
            Votes:
            138 Vote for this issue
            Watchers:
            80 Start watching this issue

              Created:
              Updated: