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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-2741

Provide the ability to import a Service Desk project from an XML backup

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      At present, Project Import functionality does not currently include Active Objects data and so it is not possible to move JIRA Service Desk project data between instances. https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup

      As an administrator, I would like the ability to import a Service Desk project from XML backup. This would allow me to move a Service Desk project from one instance of JIRA to another.

      • The import needs to include JSD custom fields and Active Objects data so that my Service Desk configuration, SLAs, and request types will be imported.

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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