At present, Project Import functionality does not currently include Active Objects data and so it is not possible to move JIRA Service Desk project data between instances. https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup
As an administrator, I would like the ability to import a Service Desk project from XML backup. This would allow me to move a Service Desk project from one instance of JIRA to another.
- The import needs to include JSD custom fields and Active Objects data so that my Service Desk configuration, SLAs, and request types will be imported.